Request money with Link Pay

More on Link Pay

Link Pay is the new quick way to get paid back. Request and receive money easily from friends and family via our app.

Our Products

Customer Support

Banking online

It's simple and safe in our app or on our website.

Independent service quality survey results

Personal current accounts

Published August 2024

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Overall service quality

We asked customers how likely they would be to recommend their personal current account provider to friends and family.

Ranking

Personal current accounts Overall service quality survey results. Ranking 1st place monzo 80%, 2nd place Starling Bank 79%, 3rd place Chase 78%, 4th place First Direct 74%, 5th place Nationwide 70%, equal 7th place Lloyds Bank 66%

View the full set of results

The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found here.

Authorised push payment (APP) scams rankings in 2023

Authorised push payment (APP) scams happen when someone is tricked into transferring money to a fraudster’s bank account. These charts use data given to the Payment Systems Regulator by major banking groups in the UK in 2023. You can read the full report by visiting www.psr.org.uk/app-fraud-data

Share of APP scams refunded.
This is the proportion of total APP fraud losses that were reimbursed, ranked out of 14 firms.

APP scams sent per £million transactions.
This is the amount of money sent from the victim's account to the scammer, ranked out of 14 firms.
For example, for every £1 million of Lloyds Bank, Bank of Scotland & Halifax transactions sent in 2023, £228 was lost to APP scams.

APP scams received per £million transactions: smaller UK banks and payment firms.
This is the amount of money received into the scammer's account from the victim, ranked out of all UK banks and payment firms.
For example, for every £1 million received into consumer accounts at Skrill, £18,550 of it was APP scams.

APP scams received per £million transactions: major UK banks and building societies.
This is the amount of money received into the scammer's account from the victim, ranked out of all UK banks and payment firms.
For example, for every £1 million received into consumer accounts at Lloyds Bank, Bank of Scotland and Halifax, £128 of it was APP scams.

Lloyds Bank is part of the same group which includes Halifax and Bank of Scotland. The data shown here is a combination of these three brands.

We’ve put together some further guidance to help with any questions you may have.