Text message services

Manage your accounts and keep an eye on your balances with Text Alerts and text requests.

Online

Log on to Internet Banking, select ‘Mobile Banking’ and follow the instructions on the screen.

Not registered for Internet Banking? Sign up now

 

Under 16 years old?

If you’re between 11 and 15 years old with an Under 19s Account, you can apply for our Weekly Balance Alerts and Overseas Transaction Alerts. To register, visit your nearest branch with a parent or guardian.

By phone

 0845 3 000 000

We're open 24/7*

At your local branch

Order requests

Order a replacement cheque book or a paying-in book from your mobile. It’s faster and easier than visiting a branch, and will only be charged at your standard network rate.

You don’t need to register for Text Alerts to place an Order Request. Follow the instructions below and we’ll send you a message back to let you know we’ve received it.

1. Send a text to 61119

2. Include these details:

  • To order a cheque book: CHQ (space) your 6-digit sort code (space) your 8-digit account number. For example: ‘CHQ 123456 12345678’.
  • To order a paying-in book: PIB (space) your 6-digit sort code (space) your 8-digit account number. For example: ‘PIB 123456 12345678’.

If we have any questions about your order we’ll send you a message asking you to resend the details.