Whatever you need, let us know and we’ll do our best to help with your enquiry. So you get through to the right people straight away, choose a department from our options below.
If you’re an existing customer, call 0345 072 5555 to speak to one of our Business Management Team. We are available between 7am and 8pm Monday to Friday and 9am to 2pm on Saturday (closed on all UK public holidays).
You can also use our automated service on this number 24 hours a day, seven days a week.
If you need to call us from abroad, or prefer not to use our 0345 number, dial +44(0)1733 347338 or textphone on 0345 601 6909.
For Internet Banking enquiries, call 0345 300 0116 or textphone 0345 300 2280. We are available from 7am to 10pm Monday to Friday and 8am to 6pm Saturday and Sunday.
Call the departments listed below if you have a query about a specific product or service.
BACSTEL-IP: 0345 982 5325, Option 2
Business charge and credit card: 0345 602 2042
Debit card disputes: 0345 300 6699
International customer services: 0345 300 0101
Invoice Finance and Asset Based Lending: 0800 587 5963
Money market deposits: 0345 305 5555
LloydsLink dial up: 0345 982 5524
LloydsLink online: 0345 900 2070
Internet Banking: 0345 300 0116
Lost or stolen cards: 0800 096 9779
Business Toolbox: 0330 335 1562
If you suspect that any of your Lloyds Bank accounts have been accessed by a third party or that you’ve been the intended victim of a fraud involving your accounts please let us know, even if no loss arose.
For unauthorised payments via LloydsLink contact:
To report unauthorised payments outside of Helpdesk opening hours only
For unauthorised payments via Online for Business contact:
For other unauthorised payments identified on your account contact:
For lost, stolen or misused business cards including, Cashpoint Cards, Debit Cards, Credit Cards and Charge Cards contact:
For recall requests for fraudulent international payments contact:
Fraudulent e-mails purporting to come from the bank contact:
Be aware that we will NEVER send you an email or website asking you to enter your Internet Banking details. If you receive anything of the kind do not reply and forward to our investigations team at firstname.lastname@example.org.
We set out to provide the highest level of customer service. However, if you ever have a concern or complaint, please speak to either the Business Management Team on 0345 072 5555 or your Relationship Manager (if applicable). They are able to resolve the vast majority of problems quickly and effectively and will try to sort things out for you. Lloyds Bank plc is covered by the Financial Ombudsman Service, whose contact details are:
Financial Ombudsman Service
0800 023 4567
Go to our page for details on our complaints procedure or request a copy of our how to complain leaflet from a branch or your relationship team.
We will consider cases of financial difficulty sympathetically and positively. You’ll usually spot problems first and should let us know as soon as possible. If we become aware of problems, we’ll let you know in writing. If speed seems to be important, we may try to contact you by phone, fax or email.
A few examples of situations that may concern us, particularly if you do not explain what is happening, are if you:
We’ll do all that we can to help you overcome any difficulties. For example, we’ll develop a plan with you for dealing with your financial difficulties and confirm, in writing, what we have agreed.
Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.
Please note that any data sent via email is not secure and could be read by others.
Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 020 7626 1500.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Authorisation can be checked on the Financial Services Register at www.fca.org.uk under the Firm Registration Number 119278.
Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.