Contact us

Whatever you need, let us know and we’ll do our best to help with your enquiry. So you get through to the right people straight away, choose a department from our options below.

If you’re an existing customer, call 0845 072 5555 to speak to one of our Business Management Team. We are available between 7am and 8pm Monday to Friday and 9am to 2pm on Saturday (closed on all UK public holidays).  

You can also use our automated service on this number 24 hours a day, seven days a week.

If you need to call us from abroad, or prefer not to use our 0845 number, dial +44(0)1733 347338 or textphone on 0845 601 6909.

To open a business account or to move your existing account, call 0800 056 0056. We are available from 8am to 8pm Monday to Friday and 9am to 1pm on Saturday. Calls are free from a UK landline.

For Internet Banking enquiries, call 0845 3000 116 or textphone 0845 300 2280. We are available from 7am to 10pm Monday to Friday and 8am to 6pm Saturday and Sunday.

Call the departments listed below if you have a query about a specific product or service.

BACSTEL-IP: 0870 902 5210, Option 2
Business charge and credit card: 0845 602 2042
Debit card disputes: 0845 300 6699
International customer services: 0845 300 0101
Invoice Finance and Asset Based Lending: 0800 587 5963
Money market deposits: 0845 305 5555
LloydsLink dial up: 0870 900 2061
LloydsLink online: 0870 900 2070
Internet Banking: 0845 300 0116

Lost or stolen cards: 0800 096 9779

Be aware that we will NEVER send you an email or website asking you to enter your Internet Banking details. If you receive anything of the kind do not reply and forward to our investigations team at emailscams@lloydsbank.co.uk.

If your card, PIN or security information has been lost, stolen, misused or disclosed to a third person, then go to our page for contacts.

We set out to provide the highest level of customer service. However, if you ever have a concern or complaint, please speak to either the Business Management Team on 0845 072 5555 or your Relationship Manager (if applicable). They are able to resolve the vast majority of problems quickly and effectively and will try to sort things out for you. Lloyds Bank plc is authorised and regulated by the Financial Services Authority and covered by the Financial Ombudsman Service, whose contact details are:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
www.financial-ombudsman.org.uk
0845 080 1800

Go to our page for details on our complaints procedure or request a copy of our how to complain leaflet from a branch or your relationship team.

We will consider cases of financial difficulty sympathetically and positively. You’ll usually spot problems first and should let us know as soon as possible. If we become aware of problems, we’ll let you know in writing. If speed seems to be important, we may try to contact you by phone, fax or email.

A few examples of situations that may concern us, particularly if you do not explain what is happening, are if you:

  • Go overdrawn without our agreement.
  • Go over your agreed overdraft limit, especially more than once.
  • Experience large increases or decreases in your business’s turnover.
  • Are trading at a loss.
  • Suddenly lose a key customer or employee.
  • Sell a large part of your business.
  • Use a facility for purposes other than those agreed with us.
  • Fail to make a loan repayment.
  • Do not keep to conditions set out in the loan agreement.
  • Do not supply agreed monitoring information on time.
  • Have another creditor bringing a winding-up petition or other legal action against your business.


We’ll do all that we can to help you overcome any difficulties. For example, we’ll develop a plan with you for dealing with your financial difficulties and confirm, in writing, what we have agreed.