Contact us

Whatever you need, let us know and we’ll do our best to help with your enquiry. So you get through to the right people straight away, choose a department from our options below.

Existing customer general enquiries
Call 0345 072 5555 (+44 173 3347338 from abroad or if you prefer not to use the 0345 number) to speak to one of our Business Management Team.

Lines open 7am to 8pm Monday to Friday and 9am to 2pm on Saturday, except on UK bank holidays.

The automated Telephone Banking service on this number is available 24/7.
Report fraud
Business account
Call us on 0345 072 5555 to report fraudulent activity on your business account, business debit card or international payments.
Lines are open 7am to 8pm Monday to Friday and 9am to 2pm on Saturday, except on UK bank holidays.

Business credit or charge card
Call us on 0345 602 2042 to report fraudulent activity on your business credit or charge card.

Online fraud
Call us on 0345 300 0116 if you believe a third party has accessed your account online using your Internet Banking details. Lines open 7am to 10pm Monday to Friday and 8am to 6pm Saturday and Sunday, except on UK bank holidays.

Commercial Banking Online
Call us on 0808 202 1390 to report unauthorised payments via Commercial Banking Online. Lines open 7:30am to 6pm Monday to Friday, except on UK bank holidays. If you are reporting suspected fraud you can call us 24/7.

LloydsLink
Call us on 0345 982 5522 to report unauthorised payments via LloydsLink. Lines open 8am to 6pm Monday to Friday. To report unauthorised payments outside of Helpdesk opening hours only call us on 0800 917 7017 (+44 207 481 2614 from abroad.) Lines open 24/7.

Corporate Online
Call us on 0345 300 6444 to report unauthorised payments via Corporate Online.

Report email scams
Be aware that we will NEVER send you an email or website asking you to enter your Internet Banking details. If you receive anything of the kind, do not reply and forward to our investigations team at emailscams@lloydsbank.co.uk
Report a lost/stolen PIN
If your card, PIN or security information has been lost, stolen, misused or disclosed to a third person, please see lost, stolen and misuse reporting.
Internet Banking
Internet Banking enquiries
Call 0345 300 0116 or textphone 0345 300 2280. Lines open 7am to 10pm Monday to Friday and 8am to 6pm Saturday and Sunday, except on UK bank holidays.

Commercial Banking Online enquiries
Call 0808 202 1390 and have your Telephony PIN ready when you call. Lines open 7:30am to 6pm, Monday to Friday, except on UK bank holidays. If you are reporting suspected fraud, you can call us 24/7.
Open a new account
Call 0800 056 0056 to open a business account or to move your existing account. Lines open 9am to 5pm Monday to Friday, except on UK bank holidays.

Call the departments listed below if you have a query about a specific product or service.

BACSTEL-IP: 0345 982 5325, Option 2
Business charge and credit card: 0345 602 2042
Debit card disputes: 0345 300 6699
International customer services: 0345 300 0101
Invoice Finance and Asset Based Lending: 0800 587 5963
Money market deposits: 0345 305 5555
LloydsLink dial up: 0345 982 5524
LloydsLink online: 0345 900 2070
Internet Banking: 0345 300 0116
Lost or stolen cards: 0800 096 9779
Business Toolbox: 0330 335 1562
Commercial Banking Online: 0808 202 1390

For more information download our guide to financial assessment and difficulties.

You can also find additional information here: www.moneyadviceservice.co.uk and http://www.bdl.org.uk/

We will consider cases of financial difficulty sympathetically and positively. You’ll usually spot problems first and should let us know as soon as possible. If we become aware of problems, we’ll let you know in writing. If speed seems to be important, we may try to contact you by phone, fax or email.

A few examples of situations that may concern us, particularly if you do not explain what is happening, are if you:

  • Go overdrawn without our agreement.
  • Go over your agreed overdraft limit, especially more than once.
  • Experience large increases or decreases in your business’s turnover.
  • Are trading at a loss.
  • Suddenly lose a key customer or employee.
  • Sell a large part of your business.
  • Use a facility for purposes other than those agreed with us.
  • Fail to make a loan repayment.
  • Do not keep to conditions set out in the loan agreement.
  • Do not supply agreed monitoring information on time.
  • Have another creditor bringing a winding-up petition or other legal action against your business.


We’ll do all that we can to help you overcome any difficulties. For example, we’ll develop a plan with you for dealing with your financial difficulties and confirm, in writing, what we have agreed.

We set out to provide the highest level of customer service. However, if you ever have a concern or complaint, please speak to either the Business Management Team on 0345 072 5555 or your Relationship Manager (if applicable). They are able to resolve the vast majority of problems quickly and effectively and will try to sort things out for you. Lloyds Bank plc is covered by the Financial Ombudsman Service, whose contact details are:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
www.financial-ombudsman.org.uk
0800 023 4567

Go to our page for details on our complaints procedure or request a copy of our how to complain leaflet from a branch, your Business Management Team or your Relationship Manager (if applicable).