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Help & Support

Useful forms and resources

Find a list of online forms and resources to help you add signatory access, remove or amend access for existing IB users, create or amend a standing order and more, all in one convenient place.

Useful forms for business with a turnover of £0-£1m

Useful forms for business with a turnover of £1m-£25m

Please notify us if you notice any unusual activity from your account, or if your card is lost or stolen.

Reporting lost or stolen cards

Disputing a transaction

Reporting fraud

Reporting fraud

Business guides

If you’re looking for essential business guidance you can access our comprehensive range of online business resources and tools – covering everything from business start-up fundamentals to guidance on operating internationally.

It’s all part of our support for you on your business journey.

Read our business guides

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Support through difficult times

We understand our customers may face a range of different problems but most of these will impact on revenue and short-term cash flow requirements.

Lloyds Bank is committed to helping customers find a way forward if they are experiencing financial difficulty.

Find out moreabout how we can help through difficult financial times

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Help with bereavement

If you’ve lost someone in your business or who operated a business account, we’re here to help make the process of sorting out the finances as simple and straightforward as possible.

Should the worst happen you can rely on us to give you guidance and support when you need it most.

Help with bereavement

Contact us

If you are an existing customer, please contact either your Relationship Manager, or our Business Management team on 0345 072 5555Call telephone number 0345 072 5555.

If you're a new customer, please call us on 0800 056 0056Call telephone number 0800 056 0056.

Lines are open Monday to Friday,
7:00am-8:00pm; Saturday, 9:00am-2:00pm.

Twitter

Got a question?

We’re on Twitter 9:15am to 5:15pm Mon-Fri.

You can receive news and product updates and share your feedback and experiences with us.

Tweet us @lloydsbankbiz

Stay safe and secure online

Banking should always be as safe as possible. We use the latest online security measures to protect your money, your personal information and your privacy.

Visit our security centre

Important legal information

* We don’t charge you for Mobile Banking but your mobile operator may charge you for certain services such as downloading or using the app, so please check with them. Our new app requires iOS 8.0 or above, or Android 4.2 or above. Internet Banking registration required. Services may be affected by phone signal and functionality. Use of Mobile Banking is subject to our Business Internet Banking Terms and Conditions.

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 0207 626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.