Support through difficult times

Lloyds Bank is committed to helping customers find a way forward if they are experiencing financial difficulty. We want your business to be successful. However, there may be times throughout your business lifecycle when you need extra support. Our approach is to work with you and your business to ensure long term success.

We encourage you to contact us as soon as possible if there’s a problem and we’ll deal with any financial difficulty sympathetically and positively.

We would normally regard a customer to be in financial difficulty when a business cannot meet or has difficulty paying off its financial obligations. This may occur due to a number of factors such as a decrease in turnover, or debtors not making timely payments making it difficult to pay creditors and other financial commitments.

We understand our customers may face a range of different problems but most of these will impact on revenue and short-term cash flow requirements. Confronting these obstacles at the first sign of difficulty can help to prevent them from becoming a major issue for your business.

We will treat you sympathetically and positively, and we will do all that we can to help you overcome any difficulties and will work with you in reviewing your financial situation.

We will:

  • Discuss any difficulties you are experiencing in meeting any financial obligations.
  • Work with you to assess your repayment capability taking into account what you owe other creditors and viewing your priority payments.
  • Develop a plan with you to help you move out of financial difficulty.

If you wish to speak to someone, please call our business management team on 0345 072 5555 Call telephone number 0345 072 5555who are available from 8am to 8pm Monday to Friday and 9am to 2pm on Saturday (closed on all UK public holidays), or contact your named Relationship Manager.

Business Debtline

The Business Debtline provides free, confidential and independent advice on how to deal with debt problems. The website has a number of self help factsheets and cash flow spreadsheets.

Federation of Small Businesses (FSB)

The FSB is non-profit making organisation promoting and protecting the interests of the self-employed and owners of small firms by offering access to services which help you protect your business, can save you money and those that can help you look to grow your business.

Money Advice Service

The Money Advice Service has been set up by the government to provide free and impartial money advice in person, over the phone and online. They offer guides to help improve your finances along with tools and calculators to help you keep track and plan ahead.

The British Bankers Association (BBA)

The BBA is the leading trade association for the UK banking sector with their core priorities in helping customers both consumers and business, promoting growth and raising standards. Providing information on the current economy and providing a variety of training workshops and events.

Business Emergency Resilience Group 10 Minute Plan

To help businesses prepare for, respond to and recover from emergencies, Business in the Community, the charity of which Lloyds Banking Group is a member, has produced a 10 minute plan. As seen with the recent floods in Cumbria, the increasing prevalence of cybercrime and the terrorist attacks in Paris, business can be significantly disrupted. This plan provides a framework on how to manage these emergencies.

Citizens Advice Bureau (CAB)

The CAB provides free, confidential, impartial information and advice on a wide range of debt and benefits issues, face to face. Check your local phone book or Yellow Pages for the nearest Citizens Advice Bureau, or visit the Citizens Advice website for your area.

Lending Standards Board

The role of the Lending Standards Board is to monitor and enforce the Lending Code and to ensure subscribers and their agents provide a fair deal to their personal and micro-enterprise borrowing customers.

National Enterprise Network

National Enterprise Network provides help and support for new, small and growing businesses in England, with a particular emphasis on start-ups and micro businesses.

The Insolvency Service

The Insolvency Service is the government online resource to provide guidance on personal and company insolvency.

While all reasonable care has been taken to ensure that the information provided is correct, no liability is accepted by Lloyds Bank for any loss or damage caused to any person relying on any statement or omission. This is for information only and should not be relied upon as offering advice for any set of circumstances. Specific advice should always be sought in each instance.

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Contact us

Please contact your named Relationship Manager or call our business management team. We are available from 8am to 8pm Monday to Friday and 9am to 2pm on Saturday.

0345 072 5555Call telephone number 0345 072 5555

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Business Resource Centre

Our Business Resource Centre provides insights, tips, information, ideas and tools helping you meet your business goals.

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Lending support and code

Information on the lending codes and principles that we follow which ensure you're treated fairly.

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Important legal information

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

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Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 020 7626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Authorisation can be checked on the Financial Services Register at www.fca.org.ukVisit the Financial Conduct Authority website under the Firm Registration Number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered. For further information about the compensation provided by the FSCS, refer to the FSCS website at www.fscs.org.uk/Visit the Financial Services Compensation Scheme website. You can also visit our Financial Services Compensation Scheme page for more details.