Emergencies

For lost or stolen cards, please call:

0800 096 9779
or +44 (0) 1702 278 270 from abroad.
Lines are open 24/7.

Transactions you don’t recognise:

0845 300 6699

Online help

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Self service

Use this tool to carry out a wide range of tasks, from ordering a new cheque book to ordering a new PIN for your debit or credit card.

Self serviceUse our Self Service for a range of tasks

Find the numbers to call if you need to contact us.

Access and manage your accounts 24 hours a day, 7 days a week with PhoneBank®, our easy-to-use Telephone Banking service.

Call PhoneBank at any time on 0845 3000 000.

If you prefer not to use our 0845 number, you can also call us on 01733 347 007.

If you need to call PhoneBank from abroad, call 00 44 1733 347 007 .

For your business accounts, call 0845 072 5555. Lines are open 8am-8pm Monday to Friday and 9am-1pm Saturday.

Textphone numbers

If you have problems with speech or are deaf, you can contact us using a textphone.

See our textphone numbers

If you have a query about using Internet Banking, call us on 0845 3000 116. Lines are open 7am-10pm Monday-Friday and 8am-6pm on weekends.

If prefer not to use our 0845 number, you can also call us on 01733 232030.

If you need to call us from abroad, call +44 (0)1733 232030.

If your Lloyds Bank credit or debit card has been lost or stolen, call us on 0800 096 9779 or +44 (0) 1702 278 270 from abroad. Lines are open 24/7.

Credit Card queries

Type of query Phoning from the UK Phoning from overseas Line opening hours
Lost or stolen cards 0800 096 9779 +44 1702 278 270 24 hours a day
Credit card enquiries 0845 606 2172 +44 1702 278 272 24 hours a day
Recent application enquiries 0845 603 7239
+44 1273 799 274 Mon-Fri, 9am-5pm
Textphone – Customer service (if you have problems with speech or are deaf) 0845 606 7276
+44 1702 431 348 24 hours a day
Balance Transfer 0845 606 2172 +44 1702 278 272 24 hours a day
Payment Protection Cover Claims 0845 602 4543 N/A Mon-Fri, 9am-5pm
Sat, 9am-2pm
Avios information 0844 493 3350
N/A Mon-Fri, 8am-6pm
Lloyds Bank Private Banking 0844 493 3350 N/A Mon-Fri, 8am-6pm
Sat, 9am-2pm
Trustcard Plus 0845 603 7132
+44 1733 462 242 Mon-Fri, 8am-6pm
Holiday Money Hotline 0845 300 1160
+44 1733 462 243 Mon-Fri 8am-6pm

Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.

For 0800, 0844 and 0845 numbers call costs may vary depending on your service provider.

You can contact us via Action on Hearing Loss (formerly RNID) using Action on Hearing Loss (formerly RNID) Typetalk on any of our telephone numbers. If you need to be called back and would like us to call you through Action on Hearing Loss (formerly RNID) Typetalk, please tell us when you call.

The textphone service isn’t compatible with standard telephones or mobile phones.

If you have an Added Value Account with us and have a query about one of the benefits that come with it (including travel insurance and breakdown cover) call us on:

Silver – 0845 6031 839 if you need to call us from abroad, or prefer not to use our 0845 number, you can call us on 01733 347 250

Gold – 0845 8505 056 if you need to call us from abroad, or prefer not to use our 0845 number, you can call us on 01733 347 233

Platinum – 0845 8505 300 if you need to call us from abroad, or prefer not to use our 0845 number, you can call us on 01733 247 245

Premier – 0845 6040 440 if you need to call us from abroad, or prefer not to use our 0845 number, you can call us on 01633 262 336

Select – 0845 716 1116 if you need to call us from abroad, or prefer not to use our 0845 number, you can call us on 01733 347 243

Travel queries

 

Service Phone number Line opening hours
Commission free travel money 0845 300 1160 Mon-Fri, 9am-5pm
Travel Insurance 0800 731 4044 24 hours a day
Lost and stolen travellers cheques 0845 300 0000
+44 1702 278 270 from overseas
24 hours a day
Visa debit cards lost or stolen overseas 0800 096 9779
+44 1702 278 270 from overseas
24 hours a day
Visa debit card PIN declined or transactions you don’t recognise 0845 300 3000
+44 1733 347 007 from overseas (calls are charged according to the telephone service provider’s published tariff)
24 hours a day
Lost or stolen credit cards 0800 096 9779
+44 1702 278 270 from overseas
24 hours a day
Emergency cash abroad (this depends on availability of funds in your account) 0845 300 0000
+44 1702 278 270 (from overseas)

Find your nearest branch or Cashpoint®

To arrange an appointment with a Financial Adviser, call us on 0800 015 0029.

Lines are open 8am-8pm Monday to Friday and 8am-4pm Saturday.

If you’re not happy with our products or service, let us know.
We'd like to put things right. Contact us by coming into one of our branches, calling us, letting us know online or writing to us
 
Find out how to complain about Payment Protection Insurance (PPI).

Personal Account holders

Come into branch

Come and see us in any of our branches to talk to a member of the team.

We resolve over 90% of complaints at first contact in branch. We’re confident we can achieve a swift resolution if you speak to us face to face.

Call us

Call us 24 hours a day 7 days a week on 0845 3 000 000. If you need to call us from abroad, or prefer not to use our 0845 number, you can call us on 01733 347 007. We resolve 90% of complaints there and then.

If you have a hearing impairment you can use textphone number 0845 300 2281, if you prefer not to use an 0845 number please call us on 01733 347 500. To use this service you need specialised equipment to use this service, if you’re calling from outside the UK call us on +44 1733 347 007.

Complain online

Submit a complaint using our online form. You can also tell us the time of day that suits you and we'll call you back.

For security reasons, we can’t discuss your accounts by email, so please make sure you include a phone number we can reach you on in your form.
 
Please do not use this form to submit a query or complaint about Payment Protection Insurance. How to submit a PPI complaint.   
 
Write to us

Complaints sent in writing will take longer to reach us than if you choose any of the options listed above. Please make sure you include a phone number in your letter so that we can call you.

If you still prefer to write to us, please send your complaint to: Lloyds Bank, Customer Services, BX1 1LT.

Business Account holders

Contact your Relationship Manager
Call us direct

Call our business complaints line on 0845 072 5555. We're open 8am - 8pm Monday - Friday and 9am - 1pm Saturday. If you have a hearing impairment you can use textphone number 0845601 6909. If you’re calling from outside the UK call us on +44 1733 347 338

Claims Management Companies (CMCs)

We will treat your complaint in exactly the same way whether we receive the complaint directly from you or from a Claims Management Company (CMC).
 
You don't need to use a CMC and they will typically charge an upfront fee or take a proportion of any compensation you may be due. By coming directly to us you will not be disadvantaged.

How we’ll handle your complaint

  • We will do all we can to resolve your complaint on the same day.
  • If we don't manage to resolve the complaint within 2 business days, we will write to you within five working days to give you an update and let you know when you can expect a full response.
  • We’ll also let you know the name and contact details of the person or specialised team dealing with your case.
  • Once all the details of the complaint have been investigated, (we may call you for further details) we will issue a 'final response' to your complaint.

If you are not happy with our final response

Financial Ombudsman Service

If you are still dissatisfied with the final response, you can ask the Financial Ombudsman Service to look at your complaint. They will not look at the case if you haven’t tried to resolve the matter with us directly first or if we haven’t issued our ‘Final Response.’
 
They will take it if we have taken more than 8 weeks to issue this response.
 
We hope you won't need to contact the Financial Ombudsman Service but if you do, please find their contact details below:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Telephone: 08450 80 18 00
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

Complaints data

Building strong and lasting relationships with our customers is important to us. Sometimes things can, and do, go wrong and when this happens we encourage customers to tell us about it so we can aim to put things right.