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Contact us

All the contact information you need if you have a Lloyds Bank account

Phone bank icon

I want to call Lloyds Bank

You can call PhoneBank® to access and manage your account

0345 300 0000
(+44 1733 347 007 from outside the UK)
These lines are available 24/7

I've lost my card

I've lost my card

If your debit or credit card has been lost or stolen, call us or log on to report it immediately.

0800 096 9779
(+44 1733 347 007 from outside the UK)
These lines are available 24/7

I've noticed suspicious activity

I've noticed suspicious activity

Do you think someone has accessed your Lloyds Bank account?

Ask a question

Ask a question

Ask a question and search our FAQs using our online help tool.

Self Service

Self Service

Use this tool to carry out a wide range of tasks, from ordering a new cheque book to ordering a new PIN for your debit or credit card.

Make a complaint

Make a complaint

We’re here to help if you have concerns.

Telephone banking

Access and manage your accounts 24 hours a day, 7 days a week with PhoneBank®, our easy-to-use Telephone Banking service.

Call PhoneBank at any time on 0345 300 0000.

If you prefer not to use our 0345 number, you can also call us on 01733 347 007.

If you need to call PhoneBank from abroad, call +44 1733 347 007.

For business accounts, call 0345 072 5555. Lines are open 8am-8pm Monday to Friday and 9am-1pm Saturday.

Textphone numbers

If you have speech or hearing impediments, you can contact us using a textphone.

See our textphone numbers

Internet banking queries

If you have a query about using Internet Banking, call us on 0345 300 0116.

If you prefer not to use our 0345 number, you can also call us on 01733 232030.

If you need to call us from outside the UK, call +44 1733 232030 (Lines are open 7am-10pm Mon-Fri, 8am-6pm Sat-Sun)

Lost or stolen cards

If your Lloyds Bank credit or debit card has been lost or stolen, you can report it online by logging on to Internet Banking, or by calling us on 0800 096 9779 (+44 1702 278 270 from outside the UK). Lines are open 24/7.

Type of query

Phoning from the UK

Phoning from overseas

Line opening hours

Lost or stolen card

0800 096 9779

+44 1702 278 270

24 hours a day

Credit card enquiries

0345 606 2172

+44 1702 278 272

24 hours a day

Recent application enquiries

0345 603 7239

N/A

Mon-Fri, 9am-5pm

Textphone – Customer service (if you have problems with speech or are deaf)

0345 603 7276

+44 1702 278 272

24 hours a day

Balance Transfer

0345 606 2172

+44 1702 278 272

24 hours a day

Payment Protection Cover Claims

0345 602 4534

N/A

Mon-Fri, 9am-5pm
Sat, 9am-2pm

Avios information

0844 493 3350

N/A

Mon-Fri, 8am-6pm

Lloyds Bank Private Banking

0844 493 3350

N/A

Mon-Fri, 8am-6pm
Sat, 9am-2pm

Trustcard Plus

0345 603 7132

N/A

Mon-Fri, 8am-6pm

Holiday Money Hotline

0345 300 1160

N/A

Mon-Fri, 8am-6pm

Queries about the benefits that come with your Added Value Account (AVA)

If you have an Added Value Account with us and have a query about one of the benefits that come with it (including travel insurance and breakdown cover) call us on:

Service

Phoning from the UK

Phoning from outside the UK

Line opening hours

Commission-free travel money

0845 300 1160

N/A

Mon-Fri, 9am-5pm

Travel Insurance

0800 731 4044

N/A

24 hours a day

Lost and stolen travellers cheques

0345 300 0000

+44 1702 278 270

24 hours a day

Visa debit cards lost or stolen overseas

0800 096 9779

+44 1702 278 272

24 hours a day

Visa debit card PIN declined or transactions you don’t recognise

0345 300 3000

+44 1733 347 008
(calls are charged according to the telephone service provider’s published tariff)

24 hours a day

Lost or stolen credit cards

0800 096 9779

+44 1702 278 270

24 hours a day

Emergency cash abroad (this depends on availability of funds in your account)

0345 300 0000

+44 1702 278 270

Branches and Cashpoint machines

Find your nearest branch or Cashpoint®

Branch and Cashpoint® locator

Lloyds Bank adviser appointments

To arrange an appointment with a Financial Adviser, call us on 0800 015 0029.

Lines are open 8am-8pm Monday to Friday and 8am-4pm Saturday.