Emergencies

For lost or stolen cards, please call:

0800 096 9779
or +44 (0) 1702 278 270 from abroad. Lines are open 24/7

Transactions you don’t recognise:

0845 300 6699

Online help

Ask a question

Ask a question and search our FAQs using our online help tool

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Self service

Use this tool to carry out a wide range of tasks, from ordering a new cheque book to ordering a new PIN for your debit or credit card.

Self serviceUse our Self Service for a range of tasks

Security on your mobile

There are a number of things you can do to protect yourself. We'll show you how.

Find out moreFind out more

Video demo

Internet banking is a quick, convenient and easy way to manage your finances 24/7. View the demo to find out more.

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Find the numbers to call if you need to contact us.

Access and manage your accounts 24 hours a day, 7 days a week with PhoneBank®, our easy-to-use Telephone Banking service.

Call PhoneBank at any time on 0845 3000 000.

If you prefer not to use our 0845 number, you can also call us on 01733 347 007.

If you need to call PhoneBank from abroad, call 00 44 1733 347 007 .

For your business accounts, call 0845 072 5555. Lines are open 8am-8pm Monday to Friday and 9am-1pm Saturday.

Textphone numbers

If you have problems with speech or are deaf, you can contact us using a textphone.

See our textphone numbers

If you have a query about using Internet Banking, call us on 0845 3000 116. Lines are open 7am-10pm Monday-Friday and 8am-6pm on weekends.

If prefer not to use our 0845 number, you can also call us on 01733 232030.

If you need to call us from abroad, call +44 (0)1733 232030.

If your Lloyds Bank credit or debit card has been lost or stolen, call us on 0800 096 9779 or +44 (0) 1702 278 270 from abroad. Lines are open 24/7.

Credit Card queries

Type of query Phoning from the UK Phoning from overseas Line opening hours
Lost or stolen cards 0800 096 9779 +44 1702 278 270 24 hours a day
Credit card enquiries 0845 606 2172 +44 1702 278 272 24 hours a day
Recent application enquiries 0845 603 7239 N/A Mon-Fri, 9am-5pm
Textphone – Customer service (if you have problems with speech or are deaf) 0845 603 7276 N/A 24 hours a day
Balance Transfer 0845 606 2172 +44 1702 278 272 24 hours a day
Payment Protection Cover Claims 0845 602 4543 N/A Mon-Fri, 9am-5pm
Sat, 9am-2pm
Avios information 0844 493 3350
N/A Mon-Fri, 8am-6pm
Lloyds Bank Private Banking 0844 493 3350 N/A Mon-Fri, 8am-6pm
Sat, 9am-2pm
Trustcard Plus 0845 603 7132
N/A Mon-Fri, 8am-6pm
Holiday Money Hotline 0845 300 1160 N/A Mon-Fri 8am-6pm

Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.

For 0800, 0844 and 0845 numbers call costs may vary depending on your service provider.

You can contact us via Action on Hearing Loss (formerly RNID) using Action on Hearing Loss (formerly RNID) Typetalk on any of our telephone numbers. If you need to be called back and would like us to call you through Action on Hearing Loss (formerly RNID) Typetalk, please tell us when you call.

The textphone service isn’t compatible with standard telephones or mobile phones.

If you have an Added Value Account with us and have a query about one of the benefits that come with it (including travel insurance and breakdown cover) call us on:

  • Silver – 0845 6031 839
  • Gold – 0845 8505 056
  • Platinum – 0845 8505 300
  • Premier – 0845 6040 440

Travel queries

 

Service Phone number Line opening hours
Commission free travel money 0845 300 1160 Mon-Fri, 9am-5pm
Travel Insurance 0800 731 4044 24 hours a day
Lost and stolen travellers cheques 0845 300 0000
+44 1702 278 270 from overseas
24 hours a day
Visa debit cards lost or stolen overseas 0800 096 9779
+44 1702 278 270 from overseas
24 hours a day
Visa debit card PIN declined or transactions you don’t recognise 0845 300 3000
+44 1733 347 008 from overseas (calls are charged according to the telephone service provider’s published tariff)
24 hours a day
Lost or stolen credit cards 0800 096 9779
+44 1702 278 270 from overseas
24 hours a day
Emergency cash abroad (this depends on availability of funds in your account) 0845 300 0000
+44 1702 278 270 (from overseas)

Find your nearest branch or Cashpoint®

To arrange an appointment with a Financial Adviser, call us on 0800 015 0029.

Lines are open 8am-8pm Monday to Friday and 8am-4pm Saturday.

Our promise

Our aim is to offer great products and excellent service, but we know sometimes things can go wrong. If you have any reason at all to complain, we make you a promise:

We will do our very best to put things right as soon as you get in touch. Where that’s not possible, we will make sure you have the contact details
of the person or team dealing with your complaint. No matter how you choose to tell us about your complaint, whether it is by
phone, in branch, online or in writing, we will give it our full attention and commitment to resolving it for you.

Find out how to complain about Payment Protection Insurance (PPI)

Personal Account holders

If you have a complaint, we like to be able to talk to you about it as soon as possible and most of our customers agree. More than 90% of our
customers who tell us about their complaint in branch or by phone, have their complaint resolved to their satisfaction then and there.

Come into branch
We’re confident we can achieve the right resolution if you speak to us face to face.

Find a branch

Call Us
Call us 24 hours a day 7 days a week on 0800 072 3572. If you’re calling from outside the UK call us on +44 1733 462 267.

If you have a hearing impairment you can use textphone number 0800 056 7614. If your calling from outside the UK call us on +44 1733 347 500.

We want to make sure your complaint is resolved as quickly as possible so please consider phoning us or visiting a branch. If you feel more comfortable writing your complaint down there are two methods available to you.

Complain online
Fill in our online complaint form. It shouldn't take you too long to complete and one of our colleagues will call you back as soon as possible.

For security reasons, we can't discuss your accounts by email. Please include your telephone number (providing a mobile number where
possible) on the form so that we can call you. You'll be able to specify a time of day for the call that suits you.

Please don't use this form to submit a query or complaint about Payment Protection Insurance.

Write to us

Write to us at Lloyds Bank, Customer Services, BX1 1LT.

In order for us to resolve your complaint as quickly as possible, please include the following information in your letter:

  • Your account details – this helps us to find the account you are complaining about.
  • As much information about the complaint as you feel able to give.
  • Are there any particular actions you wish us to take to resolve your complaint? If so, please include them.
  • We will contact you by phone once we receive your letter, so it’s important that you tell us the best telephone number and the best time to contact you.


Information on how you can complain if you are Business Account holders.

Claims Management Companies (CMCs)

We'll treat your complaint in exactly the same way whether we receive the complaint directly from you or from a Claims Management Company
(CMC). You don't need to use a CMC and they'll typically charge an upfront fee or take a proportion of any compensation you may be due. By
coming directly to us you'll not be disadvantaged.

How we’ll handle your complaint

  • If we don't manage to resolve the complaint within five working days we will write to give you an update and let you know when you can expect a
    full response.
  • We’ll also let you know the name and contact details of the person or specialised team dealing with your case.
  • Once all the details of the complaint have been investigated, (we may call you for further details) we will issue a 'final response' to your complaint.
  • The Financial Conduct Authority (FCA) gives us eight weeks to resolve complaints but we will aim to get your complaint resolved well before this deadline.

If you’re still not happy

Lloyds Bank is a member of the Financial Ombudsman Service, which offers an independent review service. So, if you're still not happy with the agreement we have proposed, you can ask the Financial Ombudsman Service to look at your case for free.

If you have a problem with your agreement, please try to resolve it with us in the first instance. If you are not happy with the way in which we handled your complaint or the result, you may be able to complain to the Financial Ombudsman Service. If you do not take up your problem with us first you will not be entitled to complain to the Ombudsman. We can provide details of how to contact the Ombudsman:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
LONDON
E14 9SR

Telephone: 08450 80 18 00
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk