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Contact us

All the contact information you need if you have a Lloyds Bank account

Phone bank icon

I want to call Lloyds Bank


You can call PhoneBank® to access and manage your account

0345 300 0000
(+44 1733 347 007 from outside the UK)
These lines are available 24/7

I've lost my card

I've lost my card


If your debit or credit card has been lost or stolen, call us or log on to report it immediately.

0800 096 9779
(+44 1733 347 007 from outside the UK)
These lines are available 24/7

I've noticed suspicious activity

I've noticed suspicious activity


Do you think someone has accessed your Lloyds Bank account?

Ask a question

Ask a question


Ask a question and search our FAQs using our online help tool.

Self Service

Self Service


Use this tool to carry out a wide range of tasks, from ordering a new cheque book to ordering a new PIN for your debit or credit card.

Make a complaint

Make a complaint


We’re here to help if you have concerns.

Telephone banking

Access and manage your accounts 24 hours a day, 7 days a week with PhoneBank®, our easy-to-use Telephone Banking service.

Call PhoneBank at any time on 0345 300 0000.

If you prefer not to use our 0345 number, you can also call us on 01733 347 007.

If you need to call PhoneBank from abroad, call +44 1733 347 007.

For business accounts, call 0345 072 5555. Lines are open 8am-8pm Monday to Friday and 9am-1pm Saturday.

Textphone numbers

If you have speech or hearing impediments, you can contact us using a textphone.

See our textphone numbers

Internet banking queries

If you have a query about using Internet Banking, call us on 0345 300 0116.

If you prefer not to use our 0345 number, you can also call us on 01733 232030.

If you need to call us from outside the UK, call +44 1733 232030 (Lines are open 7am-10pm Mon-Fri, 8am-6pm Sat-Sun)

Lost or stolen cards

If your Lloyds Bank credit or debit card has been lost or stolen, you can report it online by logging on to Internet Banking, or by calling us on 0800 096 9779 (+44 1702 278 270 from outside the UK). Lines are open 24/7.

Type of query

Phoning from the UK

Phoning from overseas

Line opening hours

Lost or stolen card

0800 096 9779

+44 1702 278 270

24 hours a day

Credit card enquiries

0345 606 2172

+44 1702 278 272

24 hours a day

Recent application enquiries

0845 603 7239

N/A

Mon-Fri, 9am-5pm

Textphone – Customer service (if you have problems with speech or are deaf)

0845 603 7276

+44 1702 278 272

24 hours a day

Balance Transfer

0345 606 2172

+44 1702 278 272

24 hours a day

Payment Protection Cover Claims

0845 602 4543

N/A

Mon-Fri, 9am-5pm
Sat, 9am-2pm

Avios information

0844 493 3350

N/A

Mon-Fri, 8am-6pm

Lloyds Bank Private Banking

0844 493 3350

N/A

Mon-Fri, 8am-6pm
Sat, 9am-2pm

Trustcard Plus

0845 603 7132

N/A

Mon-Fri, 8am-6pm

Holiday Money Hotline

0845 300 1160

N/A

Mon-Fri, 8am-6pm

Queries about the benefits that come with your Added Value Account (AVA)

If you have an Added Value Account with us and have a query about one of the benefits that come with it (including travel insurance and breakdown cover) call us on:

Service

Phoning from the UK

Phoning from outside the UK

Line opening hours

Commission-free travel money

0845 300 1160

N/A

Mon-Fri, 9am-5pm

Travel Insurance

0800 731 4044

N/A

24 hours a day

Lost and stolen travellers cheques

0345 300 0000

+44 1702 278 270

24 hours a day

Visa debit cards lost or stolen overseas

0800 096 9779

+44 1702 278 272

24 hours a day

Visa debit card PIN declined or transactions you don’t recognise

0345 300 3000

+44 1733 347 008
(calls are charged according to the telephone service provider’s published tariff)

24 hours a day

Lost or stolen credit cards

0800 096 9779

+44 1702 278 270

24 hours a day

Emergency cash abroad (this depends on availability of funds in your account)

0345 300 0000

+44 1702 278 270

Branches and Cashpoint machines

Find your nearest branch or Cashpoint®

Branch and Cashpoint® locator

Lloyds Bank adviser appointments

To arrange an appointment with a Financial Adviser, call us on 0800 015 0029.

Lines are open 8am-8pm Monday to Friday and 8am-4pm Saturday.

Make a complaint

Our promise

Our aim is to offer great products and excellent service, but we know sometimes things can go wrong. If you have any reason at all to complain, we make you a promise:

We will do our very best to put things right as soon as you get in touch. Where that’s not possible, we will make sure you have the contact details of the person or team dealing with your complaint. No matter how you choose to tell us about your complaint, whether it is by phone, in branch, online or in writing, we will give it our full attention and commitment to resolving it for you.

Find out how to complain about Payment Protection Insurance (PPI)

Personal Account holders

If you have a complaint, we like to be able to talk to you about it as soon as possible and most of our customers agree. More than 90% of our customers who tell us about their complaint in branch or by phone have their complaint resolved to their satisfaction then and there.

Come into branch

We’re confident we can achieve the right resolution if you speak to us face to face.

Find a branch

Call Us

Call us 24 hours a day 7 days a week on 0800 072 3572. If you’re calling from outside the UK call us on +44 1733 462 267.

If you have a hearing impairment you can use textphone number 0800 056 7614. If your calling from outside the UK call us on +44 1733 347 500.

We want to make sure your complaint is resolved as quickly as possible so please consider phoning us or visiting a branch. If you feel more comfortable writing your complaint down there are two methods available to you.

Complain online

Fill in our online complaint form. It shouldn't take you too long to complete and one of our colleagues will call you back as soon as possible.

For security reasons, we can't discuss your accounts by email. Please include your telephone number (providing a mobile number where possible) on the form so that we can call you. You'll be able to specify a time of day for the call that suits you.

Please don't use this form to submit a query or complaint about Payment Protection Insurance.

Write to us

Write to us at Lloyds Bank, Customer Services, BX1 1LT.

In order for us to resolve your complaint as quickly as possible, please include the following information in your letter:

  • Your account details – this helps us to find the account you are complaining about.
  • As much information about the complaint as you feel able to give.
  • Are there any particular actions you wish us to take to resolve your complaint? If so, please include them.
  • We will contact you by phone once we receive your letter, so it’s important that you tell us the best telephone number and the best time to contact you.

Information on how you can complain if you are Business Account holders.

Claims Management Companies (CMCs)

We'll treat your complaint in exactly the same way whether we receive the complaint directly from you or from a Claims Management Company (CMC). You don't need to use a CMC and they'll typically charge an upfront fee or take a proportion of any compensation you may be due. By coming directly to us you'll not be disadvantaged.

How we'll handle your complaint

  • If we don't manage to resolve the complaint within five working days we will write to give you an update and let you know when you can expect a full response.
  • We’ll also let you know the name and contact details of the person or specialised team dealing with your case.
  • Once all the details of the complaint have been investigated, (we may call you for further details) we will issue a 'final response' to your complaint.
  • The Financial Conduct Authority (FCA) gives us eight weeks to resolve complaints but we will aim to get your complaint resolved well before this deadline.

If you’re still not happy

Lloyds Bank is a member of the Financial Ombudsman Service, which offers an independent review service. So, if you're still not happy with the agreement we have proposed, you can ask the Financial Ombudsman Service to look at your case for free.

If you have a problem with your agreement, please try to resolve it with us in the first instance. If you are not happy with the way in which we handled your complaint or the result, you may be able to complain to the Financial Ombudsman Service. If you do not take up your problem with us first you will not be entitled to complain to the Ombudsman. We can provide details of how to contact the Ombudsman:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Free phone: 0800 023 4567
Low-cost phone: 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

Important legal information

Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. Authorisation can be checked on the Financial Services Register at www.fca.org.uk. Lloyds Bank plc is a member of the Financial Services Compensation Scheme and the Financial Ombudsman Service. We subscribe to the Lending Code; copies of the code can be obtained from www.lendingstandardsboard.org.uk.

Lloyds Bank plc registered office:
25 Gresham Street,
London EC2V 7HN.
Registered in England and Wales No. 2065.

We may monitor or record telephone calls to check we have carried out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff.