Welcome to your Lloyds Bank credit card account

Thank you for opening your new Lloyds Bank credit card account.

Here you’ll find lots of important information about your new account, together with helpful tips on making the most of your Lloyds Bank credit card.

What happens now?

  • Your PIN will arrive
    This should be with you soon, together with a reminder of your credit limit. If it hasn’t arrived by post in the next five days, please call 0845 606 2172.
  • Your card will arrive
    Your card should arrive in the post within seven days. If you don’t receive it by then, please call 0845 606 2172.
  • Call us to activate
    Your card will arrive with a sticker asking you to call 0800 032 0444 before you start using it.
  • For Duo Avios Credit Cards
    Your Avios Welcome Pack will arrive, which will contain your Avios Membership Number.
    All that’s left to do now is enjoy your new Credit Card.

Manage your account online

With Internet Banking, you can see your credit card balance next to your other Lloyds Bank accounts. You can make transfers to your credit card instantly, and it’s easy to see what you’re spending.

So if you haven’t yet registered for this great free service, here’s what to do:

  • Register for Internet Banking.
  • Complete the form online and create a password.
  • We’ll send you your ID number in the post.


Simplify your family spending with an extra card

Add a family member or someone else 18 years or over to your account and they can share all the advantages of the Lloyds Bank card.

And with everyone’s transactions on one monthly statement, it’s an easy way to keep track of the family’s spending.

To request an additional card, call 0845 606 2172.

The Cardholder remains responsible for all spending on the account made by an Additional Cardholder.

Download and fill in the Additional Cardholder application form (PDF)

Set up a Direct Debit and forget about missing payments

Life’s busy, but a Direct Debit for your Lloyds Bank credit card means you’ll have one less thing to sort out each month. You’re still in control though, because you choose whether to pay:

  • Your entire bill each month.
  • A set amount each month.
  • Or just the minimum payment each month. If you only pay the minimum each month, your debt could take a long time to clear.
  • Whichever option you choose, you’ll have the reassurance of knowing your payment will automatically be made on time so you won’t be charged any late payment fees.

To set up a Direct Debit online, you can register for Internet Banking, pop into your local branch or call Lloyds Bank Card Services on 0845 606 2172.

Hints and tips: What we advise you do to keep safe shopping online

Your Lloyds Bank card has all our latest protection measures built in. Here’s a quick run-down of how you’re protected.

  • The Internet shopping promise means that you’ll be covered against fraud.
  • We monitor transactions automatically to make sure you’ve made them.
  • We’ll alert you if we think any transactions are suspicious.
  • ClickSafe® is a free service which gives you extra protection when you're shopping online.

As well as all that, there are a few simple things you can do yourself. Just follow these three tips to stay protected:

  • Use different PINs and passwords for each account and application.
  • Never tell anyone your PINs, passwords or account details.
  • Check your statements as soon as you receive them and let us know about any transactions you don’t recognise.

To find out more about using your card securely visit our security page