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Card Loss Assistance

About Card Loss Assistance

What is Card Loss Assistance?

Card Loss Assistance is administered by Citymain Administrators Ltd. Registered in England and Wales company number 03979666. Registered office: Enterprise House, Isambard Brunel Road, Portsmouth, PO1 2RX.

Features of Card Loss Assistance

  • With one call day or night, Citymain can request card issuers cancel all financial cards and issue replacements.
  • You can register the cards for your family if they live with you.
  • You can also securely register your passport and driving licence numbers with Citymain for easy access should you lose them.
  • Please note contact in relation to this service can only be made by the account holder.

Keep in mind no insurance cover is included with this service which means it does not provide any cover for any financial loss incurred due to the loss or theft of cards.

How do I get Card Loss Assistance?

Card Loss Assistance is just one of the services included when you open an Added Value Account with us. If you have a Select, Silver, Gold, Platinum, or Premier account with us, you will automatically have Card Loss Assistance. Your Card Loss Assistance is automatically activated, but we recommend that you register your card details.

If you’re a Classic Account holder you can apply to upgrade online to one of our Added Value Accounts.

How to register your cards and documents or to report a lost or stolen card

 You can also find out more through your Accounts benefit tab in Internet Banking.

Register for Sentinel Card Protection

If you are a Lloyds Bank Added Value account holder your Card Loss Assistance is automatically active. We recommend that you register your cards by phone. Simply call the relevant number below:

Opening hours: Mon to Fri 8am-8pm and Sat 9am-5pm

You can also find out more through your Accounts benefit tab in Internet Banking.

Useful phone numbers


  • Lost or stolen cards 0800 096 9779(+44 1702 278 270 from outside the UK)

  • Contact us 0345 300 0000(+44 1733 347 007 from outside the UK)

These lines are available 24/7.

Important legal information

Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065 Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. We also subscribe to the lending code. Details can be obtained from www.lendingstandsboard.org.uk.Visit the Lending Standards Board website

Lloyds Bank plc registered office:
25 Gresham Street,
London EC2V 7HN.
Registered in England and Wales No. 2065.

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.