ID Aware

Giving Premier Account customers the security of being protected against identity theft.

About ID Aware

What is ID Aware?

ID Aware gives existing Premier Account holders our help to spot the early warning signs of identity theft.

Identity theft is increasingly common in the UK. For many people, the first warning is a letter demanding payment of a debt taken out fraudulently in their name. It can be a long and costly struggle to put the record straight.

With ID Aware, a UK credit reference agency, Callcredit, warns you of changes to your credit profile so you can take action if you suspect fraud. And if your identity has been targeted, you’ll have a team of experts on your side.

Find out more about how to protect yourself against identity theft

ID Aware is only available for Premier Account holders, and for one person only. If you’re a Premier Account holder you’ll have received a registration form with your welcome pack. Send us your completed registration form, and we’ll confirm your identity and activate the service. You’ll receive your first credit report within 5 days, subject to Callcredit validation.

Features of ID Aware

These features all come as standard for Premier Account holders who have registered for ID Aware:

  • Receive text or email alerts when credit is taken out in your name or your credit profile changes significantly
  • Access your credit report online or by post
  • See a summary of activity on your credit profile every quarter
  • Get a report on your credit rating with tips on how to improve it
  • Have a personal identity theft risk assessment (if you want one)
  • If you’re affected by identity theft, a dedicated case worker will help you put things right.

Useful phone numbers

These lines are available 24/7.

Financial Services Compensation Scheme

FSCS logo

Important legal information

Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. Authorisation can be checked on the Financial Services Register at www.fca.org.uk. Lloyds Bank plc is a member of the Financial Services Compensation Scheme and the Financial Ombudsman Service. We subscribe to the Lending Code; copies of the code can be obtained from www.lendingstandardsboard.org.uk.

Lloyds Bank plc registered office:
25 Gresham Street,
London EC2V 7HN.
Registered in England and Wales No. 2065.

We may monitor or record telephone calls to check we have carried out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff.

To enrol in ID Aware you must be at least 18 years of age and a resident of the United Kingdom.