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Identity Monitor

About Identity Monitor

What is Identity Monitor?

Identity Monitor gives existing Premier Account holders help to spot the signs of identity theft early enough to take action.

Identity theft is increasingly common in the UK. For many people, the first warning is a letter demanding payment of a debt taken out fraudulently in their name. It can be a long and costly struggle to put the record straight.

With Identity Monitor, provided by Experian Limited, you can receive alerts by email or text of changes to your credit report so you can take action if you suspect fraud. And if your identity has been targeted, you’ll have a team of experts on your side.

Find out more about how to protect yourself against identity theft

Identity Monitor is only available for Premier Account holders. If you’re a Premier Account holder you’ll have register to receive this service.

To find out more about Identity Monitor visit the Account Benefits tab of your Premier Account in your Internet Banking and follow the instructions. To register you can call the Premier membership services number on 0345 604 0440.

Features of ID Aware

These features all come as standard for Premier Account holders who have registered for Identity Monitor:

  • Helps you spot the early warning signs of identity theft
  • Regular text or email alerts to certain changes to your Experian credit report
  • Unlimited access to your Experian credit report online
  • Dedicated case worker if you become a victim of identity fraud

Useful phone numbers


These lines are available 24/7.

Important legal information

Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065 Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. We also subscribe to the lending code. Details can be obtained from www.lendingstandsboard.org.uk.Visit the Lending Standards Board website

Lloyds Bank plc registered office:
25 Gresham Street,
London EC2V 7HN.
Registered in England and Wales No. 2065.

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.

To enrol in Identity Monitor you must be at least 18 years of age and a resident of the United Kingdom.