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Platinum Account

LLOYDS BANK CURRENT ACCOUNTPlatinum Account

Packed with benefits for only £17 per month


 

Features and benefits

  • Worldwide travel insurance

    Up to 80 years of age, cover for you and your family (if eligible) for up to 45 consecutive days per trip (for Winter Sports maximum 31 days cover in any calendar year).

  • Breakdown cover

    UK Roadside Assistance whether you’re in your own vehicle or someone else’s. The cover includes Relay and Home Start.

  • Mobile phone insurance

    Worldwide cover for loss, theft, damage and breakdown (including faults).

  • Planned Overdraft

    You can apply for a Planned Overdraft where up to the first £300 is interest and fee-free.

  • Card Loss Assistance

    Help for when your credit, debit and store cards get lost or stolen. You can register the cards of your family if they live with you.

Keep in mind

  • Upgrading to this account

    You can only open this account online if you’re an existing current account holder. If you don’t have a Lloyds Bank current account you can apply for Platinum in-branch or over the phone.

  • Monthly fee

    The Platinum Account has a monthly fee of £17.

  • Conditions and exclusions

    Travel insurance, breakdown cover, mobile phone insurance, and Card Loss Assistance comes with individual terms and conditions and limitations.

  • Planned Overdraft

    All Planned Overdraft applications are subject to approval after our assessment of your circumstances.

Representative example:
For a Planned Overdraft of £1,200, the interest rate on the first £300 is 0% EARCloseEquivalent Annual RateThe Equivalent Annual Rate (EAR) is used for overdrafts. It shows the effect of interest accruing on interest, in a situation where no repayments to the borrowing are made in a year. This allows you to compare rates across different organisations. The calculation does not include fees or other charges which are quoted separately. variable. On the next £900 the interest rate is 17.28% EAR variable, with a monthly overdraft usage fee of £6.

We’re making some important changes to our bank account terms and conditions as well as changing the terms and conditions of some of the benefits which come with our Platinum Account. These changes will take effect from 2nd September 2016, unless stated otherwise. Please read the Guide to Changes section of the Personal Banking terms and conditions for more detail.

Platinum Added Value benefits in full

AXA worldwide travel insurance

  • AXA Worldwide travel insurance including Winter Sports for you and your family (if eligible), for up to 45 consecutive days per trip (for Winter Sports maximum 31 days cover in any calendar year).
  • There is no limit on the number of trips each year.
  • Covers UK leisure travel when 2 or more consecutive nights accommodation is booked. All cover ceases on the account holders 80th birthday - so long as the account holder is under 80 their spouse, partner or civil partner will also be covered until they reach 80. Children must be under 18 or under 24 if in full time education and must travel with the account holder, spouse partner or civil partner or a responsible adult.
  • Your cover is comprehensive, and includes:
    • Emergency medical cover (up to £10,000,000).
    • Cancellation or curtailment cover (up to £5,000).
    • Personal accident cover (up to £30,000).
    • Baggage cover (up to £2,500 (valuables up to £500 in total)).
    • Travel disruption cover (up to £5,000).

£40 excess may apply.

Keep in mind the cover is provided whilst you are a United Kingdom resident and are registered with a medical practitioner in the United Kingdom.

Read the policy document for full details and exclusions (PDF, 600 KB)

Claims and assistance

If you’re abroad and you need assistance, you can call our 24-hour assistance helpline on +44 1633 815 819.

If you need to make a claim, all you need to do is call Platinum Membership Services on 0345 850 5300, or log on to the Lloyds Bank travel insurance website.

AA Breakdown Cover

  • Roadside Assistance: assistance at the roadside if you’ve broken down more than a quarter of a mile from home. If your vehicle can’t be fixed at the roadside, you’ll be taken to the AA’s choice of relevant local repairer or local destination of your choice, provided it is no further.
  • Home Start: you get assistance if your vehicle doesn’t start and is within a quarter of a mile of your home address.
  • Relay: you get transport for you, your vehicle and up to seven passengers to your home or any other (single) UK destination, if the AA can’t arrange a prompt local repair.
  • Accident Management: the AA assists you in arranging the repair, recovery and claim processing for vehicles following an accident or vandalism where you’re claiming under your motor insurance.
  • You can also upgrade your AA cover to include Stay Mobile. For details and prices just call 0800 783 0891 or talk to Platinum Membership Services on 0345 850 5300.

Read the policy document for full details and exclusions (PDF, 536 kB)

Assistance and emergencies

If you break down on the road, call the AA direct on 0800 783 0543 or Platinum Membership Services on 0345 850 5300. For Accident Management support, call 0800 374 347.

Mobile phone insurance

Your insurance, administered by Lifestyle Services Group Limited (LSG) and underwritten by Assurant General Insurance Limited, covers one phone for sole Platinum Account holders, and two phones for joint accounts.

  • It covers phones worldwide up to a maximum individual value of £2,000, including VAT.
  • It covers the cost of replacing the phone in the event of loss or theft, or the cost of repairing (or replacing where the phone cannot be repaired).
  • It covers the cost of unauthorised network charges (calls, data, etc.) from the point your mobile phone is lost or stolen and for up to 24 hours after discovery of the loss or theft made up to £1,500 including VAT for contract phones, and up to £450 including VAT for prepay phones.

Keep in mind unauthorised network charges are only covered in the event of a successful loss/theft claim.

Keep in mind you'll need to pay a contribution of £100 for Apple iPhones and £50 for all other handsets each time you make a successful claim (this is the excess).

Read the policy document for full details and exclusions (PDF, 358 KB)

Platinum Account customers automatically receive mobile phone insurance. However it’s recommended that you register your phone details with us as it may help simplify the process for any claims you might have to make in the future. Call Platinum Membership Services on 0345 850 5300 or register online to provide your mobile phone details.

Card Loss Assistance

Card Loss Assistance is provided by Citymain Administrators Ltd. Registered in England and Wales company number 03979666. Registered office: Enterprise House, Isambard Brunel Road, Portsmouth, PO1 2RX.

Keep in mind no insurance cover is included with this service which means it does not provide any cover for any financial loss incurred due to the loss or theft of cards.

  • With one call day or night to 0345 850 5300, Citymain can request card issuers cancel all financial cards and issue replacements.
  • You can register the cards for your family if they live with you.
  • You can also securely register your passport and driving licence numbers with Citymain for easy access should you lose them.
  • Please note contact in relation to this service can only be made by the account holder.

Read the policy document for full details and exclusions (PDF, 358 kB)

We recommend you register your cards with Card Loss Assitance. Call Platinum Membership Services on 0345 850 5300.

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Overdrafts

Planned Overdraft

  • Setting up a Planned Overdraft is free.
  • You'll only pay overdraft fees and interest if you use it.
  • You can apply for a Planned Overdraft, where up to the first £300 is interest and fee-free.
  • All overdrafts are subject to our assessment of your circumstances and are repayable on demand.

Representative example:
For a Planned Overdraft of £1,200, the interest rate on the first £300 is 0% EARCloseEquivalent Annual RateThe Equivalent Annual Rate (EAR) is used for overdrafts. It shows the effect of interest accruing on interest, in a situation where no repayments to the borrowing are made in a year. This allows you to compare rates across different organisations. The calculation does not include fees or other charges which are quoted separately. variable. On the next £900 the interest rate is 17.28% EAR variable, with a monthly overdraft usage fee of £6.

From 2nd September 2016 the interest rate payable when you go over the interest and fee free amount of your Planned Overdraft or you use an Unplanned Overdraft will increase to 19.89% EAR variable on our Platinum account. The Guide to Changes provides further information, including confirmation of the current interest rates.

More about Personal Overdrafts

Debit card

Services that come with Added Value Accounts

Debit card

You can withdraw up to £500 a day from a Lloyds Bank Cashpoint or other cash machines. You can use your Visa debit card in over 500,000 locations in the UK and 27 million worldwide.

More about debit cards

Banking your way

Banking your way

Quick, easy ways other than in branch to manage your money 24 hours a day, 7 days a week, online or on the phone with Internet Banking, PhoneBank® and Mobile Banking.

More about ways to bank

Everyday offers

Everyday Offers

Get up to 15% cashback using Everyday Offers at the type of places you regularly shop. It’s available to UK personal current account customers over 18, who bank online. Retailer offers and cashback amounts may vary.

More about Everyday Offers

Text Alerts

Text Alerts

Sign up for our Text Alerts, which can help you keep track of your finances. Limit Alerts tell you if you're near to or over your account limit. You can also get Balance Alerts that let you know when your balance is above or below a level set by you.

More about Text Alerts

Save The Change

Save the Change®

Register for Save the Change and make saving easy. When you buy something with your Lloyds Bank Visa debit card (and your account is in credit), the amount can be rounded up to the nearest pound, and the difference transferred to an eligible Lloyds Bank savings account.

More about Save the Change

Money Manager

Money Manager

Keep track of your spending and see at a glance where your money goes with our free Internet Banking service.

More about Money Manager

Joint account

Joint account

Add a second person to your account. It’s a convenient way to share outgoings such as household bills, shopping and mortgage/rent payments or budget for holidays and special purchases.

More about joint accounts

Upgrade your current account

Upgrades for existing customers

Upgrade your current account

You can upgrade to this account online if you’re an existing Lloyds Bank current account holder. Simply log on to apply, or register for Internet Banking if you haven’t already.

Log on to upgrade

Add Club Lloyds for an extra £5 per month

(maximum £22 monthly account fee)

You can enjoy all the benefits of a Club Lloyds current account alongside your Platinum account. You will still keep all your Platinum benefits if you upgrade to Club Lloyds.

Find out about Club Lloyds

Online

Online

If you’re an existing Lloyds Bank current account customer, you can apply to upgrade to Platinum through Internet Banking.

Log on to upgrade

If you’re not an existing Lloyds Bank current account customer, you can apply for a Club Lloyds or Classic account online. After you open an account and register for Internet Banking, you can log on and apply to upgrade.

See our range of current accounts

Branch

In branch

Pop into any Lloyds Bank branch and our staff will be happy to help.

Find your nearest branch

Phone

By phone

Call us on 0800 015 4000
Lines are open Monday - Friday 8am - 10pm, Saturday and Sunday 8am - 6pm.

Terms and conditions

We’re making some important changes to our bank account terms and conditions as well as changing the terms and conditions of some of the benefits which come with our Platinum Account. These changes will take effect from 2nd September 2016, unless stated otherwise. Please read the Guide to Changes section of the Personal Banking terms and conditions for more detail.

Personal banking terms and conditions (171 kB)

Platinum Account welcome pack (PDF, 840 kB)

Banking charges guide (PDF, 184 kB)

Platinum Account important information

Current account rates

You can upgrade online to Platinum if:
  • you’re an existing Lloyds Bank current account holder
  • you’re aged 18 or older and a resident in the UK
  • you’re an EU national, or have permission to stay in the UK for at least 12 months

Existing current account customer? Upgrade through Internet Banking Upgrade now

With so much choice, take a look at our other current accounts to see which account suits you best.
Compare accounts now

Useful phone numbers


These lines are available 24/7.

Financial Services Compensation Scheme


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Important legal information

Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065 Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. We also subscribe to the lending code. Details can be obtained from www.lendingstandsboard.org.uk.Visit the Lending Standards Board website

Lloyds Bank plc registered office:
25 Gresham Street,
London EC2V 7HN.
Registered in England and Wales No. 2065.

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.

Account opening is subject to our assessment of your circumstances. You must be 18 or over to apply.

Overdrafts are repayable in full on demand. View Planned Overdraft borrowing interest rates.

To be eligible for the switcher interest and fee-free offer you must be accepted for a Planned Overdraft on your Lloyds Bank account, have not had the offer in the last 12 months on your account, and complete a switcher application to switch your account to Lloyds Bank.