Platinum Account

Platinum Account at a glance

  • Classic and Added Value Account customers can upgrade to our Platinum Account for a monthly fee of £17.
  • AXA worldwide and UK travel insurance– up to 80 years of age. Cover for you and your partner for up to 45 days per trip, including either family or winter sports cover*.
  • Preferential charges when you make purchases abroad using your Lloyds Bank Platinum Visa debit card.
  • AA Breakdown Cover – UK roadside assistance whether you’re in your own car or someone else’s – includes special features Relay and Home Start.
  • Mobile phone insurance from LSG – worldwide cover for loss, theft, accidental damage, breakdown and unauthorised calls.
  • £300 interest and fee free overdraft subject to application and approval.
  • Sentinel® card protection – convenient cover for your credit, debit and store cards. One policy covers everyone in your household.
  • Switching your current account to us? We make the move as easy as possible. How we make switching easy.

About the Platinum Account

  • A Lloyds Bank Visa debit card you can use online and  in over 500,000 places in the UK and 27 million places worldwide
  • Quick, easy ways to manage your money 24 hours a day, 7 days a week with Internet BankingPhoneBank® and Mobile Banking.
  • A way to keep track of your money across your Lloyds Bank personal current and credit card accounts with our free Internet Banking service, Money Manager.
  • £300 interest and fee free overdraft subject to application and approval.

AXA Worldwide Travel Insurance

  • Up to 80 years of age.
  • 45 consecutive days maximum trip duration (31 days for winter sports in any 12 month period).
  • Advice before you travel - help with visa requirements, required inoculations, time differences, opening hours, motoring restrictions.
  • Comprehensive cover, including: Emergency medical cover (up to £10,000,000), Cancellation or curtailment cover (up to £5,000), Personal accident cover (up to £100,000) and Baggage cover (up to £2,500).
  • Family or winter sports cover at no extra charge.
  • Go to lloydsbankavatravelinsurance.com to manage your cover more easily from wherever you are, or make a claim at a time that suits you. Alternatively call Platinum Membership Services on  08458 5053 00.
  • Full terms and exclusions.


M
aking a claim - All you need to do is call Platinum Membership Services on 08458 5053 00.

AA Breakdown Cover  

  • Roadside Assistance – Assistance at the roadside if you are broken down more than a quarter of a mile from home. Tow to a local garage for you, your vehicle and up to seven passengers if the AA is unable to fix your vehicle at the roadside.
  • Accident Management (underwritten by Acromas Insurance Company Limited) – Assists in arranging the repair, recovery and claim processing for vehicles following an accident or vandalism where you are claiming under your motor insurance.
  • Home Start - assistance at or within 1/4 mile of your home address
  • Relay - transport for you, your car and up to seven passengers to your home or any other (single) UK destination, if we can't arrange a prompt local repair.
  • Full terms and exclusions
  • Upgrade your AA cover with Stay Mobile. For details and prices just call 0800 316 3563 or talk to Platinum Membership Services on 08458 5053 00.


If you breakdown on the road, call the AA direct on 0800 7830543.

Mobile Phone Insurance

Your insurance, administered by Lifestyle Services Group Limited (LSG) and underwritten by London General Insurance Company Limited, covers one phone for sole Platinum Account holders, while joint account holders can insure a phone for each of you.

  • Covers phones up to a maximum individual original retail cost or value of £2,000 including VAT.
  • Covers the cost of replacing the phone in the event of loss or theft or the cost of repairing (or replacing where the phone cannot be repaired).
  • Covers the cost of unauthorised calls made up to £1500, for contract phones, and up to £300 for pay-as-you-go phones.
  • Up to £450 worth of unauthorised airtime for prepay.
  • Full terms and exclusions

Registering for Mobile Phone Insurance is recommended as it will simplify the claims process. Call Platinum Membership Services on 08458 5053 00 or register online for Mobile Phone Insurance.

Save What Matters™

Unfortunately this service isn’t currently available and we’re working to resolve this for you as quickly as possible. If you’ve uploaded any data don’t worry it won’t be lost and is still secure, but if you would like to speak to someone about this, please call Save What Matters™ on 0800 206 1844, our lines are open from 9am – 6pm Monday to Friday.

With Save What Matters™ you’ll never need to worry about losing all your contacts, photos, songs or other downloads on your mobile phone. If you change your phone, lose it, damage it or it gets stolen, you’ll be able to get all your details back again.

  • Backup and secure storage of up to 5gb of your contacts, photos, music and videos.
  • Remote lock, wipe and alarm features to secure your data if your mobile phone is lost or stolen.
  • If your phone goes missing, Save What Matters™ can help you track your handset down.
  • Full details and exclusions.

Sentinel® Card Protection

Sentinel® Card Protection, provided by Affinion International Limited and underwritten by AmTrust Europe Ltd, provides cover against Personal Money lost or stolen abroad at the same time as the Cards, and for loss or theft of the handbag, wallet, purse or briefcase containing the Cards lost in an Incident.


This insurance only applies to residents of the UK and will be automatically cancelled if you move permanently outside of the UK.

  • Cancel and order replacement cards with just one call.
  • If your money is lost or stolen, you can claim up to £200 to replace your missing cash. We’ll also give you up to £200 to replace the missing handbag, wallet, purse and/or briefcase your cards were in.
  • If your cards go missing while you’re away from home and you find yourself with no way to make a payment, we can organise interest free cash advances for you. Cash advances are subject to status and repayable within one calendar month of receipt, (terms and conditions apply).
  • Full details and exclusions.


We recommend you register your cards with Sentinel® Card Protection. Call Platinum Membership Services on 08458 5053 00 or register online.

Vantage

Vantage is no longer available with new current accounts or as an upgrade option for existing customers. If you are an existing customer with Vantage added to your account, click here for further information.

Overdrafts

Manage your money with a Planned Overdraft. We offer them on most accounts.

Save The Change®

Put away the pennies every time you spend.

Debit cards

Use your card in over 500,000 UK locations and 27 million places worldwide.

Money Manager

Keep track of your spending and see at a glance where your money goes with our free Internet Banking service.

Upgrading your account

If you already have an account with Lloyds Bank and you’re registered for Internet Banking, you can apply to upgrade online- just log on to Internet Banking.

Glossary

Account balance

The amount of money you have in your account at a particular time.

Sometimes a balance given by a bank will include payments that have been made to your account, but are not yet available because they haven’t cleared. This means that the money has not been received by the bank and is not available to spend. The money that you can spend is sometimes called your available funds or available balance.

Added Value Account

An Added Value Account is a current account that offers a package of additional benefits for a monthly account fee. These accounts typically include travel insurance, AA Breakdown Cover, mobile phone insurance, and card protection policies.

Ways to upgrade

Existing customers

If you’re already registered with Internet Banking

    Opening a secondary account
    You can apply for a secondary Classic account in Internet Banking.

      Save the Change®

      Save a few pennies every time you spend with your Lloyds Bank Visa debit card, into your own savings account or nominate a family member's account.

      Find out moreFind out more about Save the Change®