Unfortunately this service isn’t currently available and we’re working to resolve this for you as quickly as possible. If you’ve uploaded any data don’t worry it won’t be lost and is still secure, but if you would like to speak to someone about this, please call Save What Matters™ on 0800 206 1844, our lines are open from 9am – 6pm Monday to Friday.
Store up to 5GB of data from your mobile phone, easily re-load information back to your mobile phone and provide a lock and wipe facility if your phone is stolen.
All you need to do is register online and then download the Save What Matters™ application (or app) to your mobile phone.
If you have a smart phone and lose your mobile or it’s stolen you can access the security features on the Save What Matters™ website to:
If you have already registered for Save What Matters™ and downloaded the app, log back on to Save What Matters™ online to access all the data you’ve backed up. Remember, you can access the website via the Account Benefits tab in Internet Banking.
If you’ve forgotten your password, just follow the ‘forgotten password’ link and it will be emailed to you straight away.
To find out more about Save What Matters™ and to start using it, go to your Account Benefits tab in Internet Banking. You can register and manage your settings through your Account Benefits tab after you have logged into your Internet Banking.
You’ll need to have to hand:
Then follow the simple steps below.
How long will it take?
The registration process is simple and takes only a few minutes to complete. Depending on the amount of data that you’re backing up for the first time, this may take a little while.
There is no charge for Save What Matters™ for Lloyds Bank Select, Gold, Platinum, Premier, Private Banking Premier and Mayfair AVA account holders. However, whilst we don't charge for data transfers, your Mobile network provider may (see below) so please check with them.
Whilst we don't charge for data transfers your Mobile network provider may so please check with them. Data charges will be dependant on your network and how much you download and upload. If you do not have an unlimited data plan for your phone, we strongly encourage you to use the Wi-Fi option. We recommend you use a trusted and secure Wi-Fi connection to do this.
Yes, you can back up your contacts and other data from your phone using either your carrier's data connection or using a local Wi-Fi network. If you do not have an unlimited data plan for your phone, we strongly encourage you to use the Wi-Fi option. We recommend you use a trusted and secure Wi-Fi connection to do this. Whilst we don't charge for data transfers your Mobile network provider may so please check with them.
The service works with the most popular smartphones running on one of the following platforms: Android v1.5 or above, or iPhone v2.0 or above (cannot back up music or video files). Even if you don't own a smartphone, we may be able to help you back up your data. Please call membership services, pressing the option for mobile phone insurance, for more information and speak to the mobile phone insurance team.
The amount of time it takes to complete your first backup will depend on a variety of factors such as the amount of memory within the mobile phone, the processor speed of the mobile phone, your Internet connection speed and the overall amount of data to be backed up. Once a mobile phone's data is backed up successfully, subsequent backups will be relatively brief as only new or changed files are backed up.
This will depend on the type of handset you have. Subject to handset compatibility, you can synchronise your phone’s data with the Save What Matters™ website using ‘over the air’ technology available through the Save What Matters™ app. We recommend doing this on a regular basis and by default the app will automatically backup your data every 24 hours. You can also update your Save What Matters™information through the My Account section of the Save What Matters™ website. If you change your phone, or it is lost, stolen or damaged, all of your saved data can be transferred onto the new handset and you can use the Save What Matters™ security features to remotely lock, track alarm or erase the data on your phone.
The iPhone is compatible with the security features of the Save What Matters™ service. However it can’t back-up videos or music. You can use iTunes* to back up these files.
Save My Numbers™ is no longer available and it is not possible to retrieve previously stored data. Save What Matters™ is now available exclusively for our Added Value Account customers. If you wish to continue to back up your data you will need to register for Save What Matters™.
Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority except for lending where we are licensed by The Office of Fair Trading. Authorisation can be checked on the Financial Services Register at www.fca.org.uk. Lloyds Bank plc is a member of the Financial Services Compensation Scheme and the Financial Ombudsman Service. We subscribe to the Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk.
Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065.