Unclaimed Accounts

Forgotten your bank / savings account with Lloyds Bank?

We can help reunite you with your money

If you've held a Lloyds Bank account in the past and think you may still have accounts with us, we can do our best to find and reactivate these for you.
 
Before you begin, try and get hold of the following information about your Lloyds Bank account. This will help speed up your search:

  • Old bank statements
  • Old passbooks
  • Any other correspondence from us
  • Any other information relating to your account


To start the tracing process, there are a couple of things you can do

  • You can contact us on 0845 3000 000 or visit any Lloyds Bank branch where a member of staff will be able to talk you through what needs to be done
  • Alternatively you can visit www.mylostaccount.org.uk to submit an electronic account tracing form online. This is an official site set up by the British Bankers Association (BBA), the Building Societies Association (BSA) and National Savings and Investments (NS&I) to reunite you with accounts which may have been lost from multiple banks and building societies
  • Or you can download a copy from the above link and send it directly to us at:

Lloyds:
Lloyds Bank plc
Charlton Place
Andover
Hampshire
SP10 1RE

If you do contact us by phone or visit the branch, please have to hand any old passbooks, statements or other information related to the account you're trying to find. You'll also need to bring along to the branch some identification, like a passport or drivers licence.
 
Once we have found your accounts we will write to you about the next steps of reuniting you with your money.  You should hear from us within 90 days.

About the scheme

We participate in the unclaimed assets scheme established under the Dormant Bank and Building Societies Act 2008. The purpose of the scheme is to enable money in dormant accounts (which means balances in accounts that have been inactive or dormant for 15 years or more) to be distributed for the benefit of the community, while protecting the rights of customers to reclaim their money.
 
Under the scheme, we may transfer balances of dormant accounts to Reclaim Fund Limited (RFL). RFL is a not-for-profit reclaim fund which is authorised and regulated by the Financial Conduct Authority.
 
If we transfer the balance of your account to RFL, you will have against RFL whatever right to payment of your balance you would have had against us if the transfer had never happened. However we will remain responsible for managing all aspects of the customer relationship with you and for handling all repayment claims (which we will do on behalf of RFL). Therefore you should continue to contact us in the usual way if you have any queries or complaints in relation to your account or balance.
 
Both we and RFL participate in the Financial Services Compensation Scheme (FSCS). The transfer by us to RFL of your balance will not adversely affect any entitlement you have to compensation from the FSCS.