"We had no problems, it was just all straightforward and the service was good."

Dawn, Home Insurance customer, January 2015

Check your policy



If you don’t know which policy you have you can call us on:

0345 603 8368

Additional info

You’ll find further information about your policy, such as what’s covered, additional cover, useful phone numbers and answers to frequently asked questions, here:

If you bought your policy after 16 December 2010, call 0844 209 0477.

If you bought your policy before 15 December 2010, contact:

Lloyds Bank Car Insurance
Atlantic House
Tyndall Street
CF10 4PP
Telephone 0845 605 9303

If you’re not sure, check the underwriter of your policy – it will show as Churchill Insurance Company Limited.

Calls to our 0844/0845 numbers cost 5p a minute from a BT landline. There may be set up fees and network charges may vary. Calls from mobile phones may be considerably more. We may monitor calls for quality and training purposes.

Emergency Medical Assistance or Repatriation

Telephone +44 1633 815 819

If you call the above number it will be answered in a call centre operated by AXA Assistance who will service your call.


For travel insurance claims, telephone 0800 731 4044.