We have a number of different Home Insurance policies.
If your policy number starts with HDA: 0345 300 2289
If your policy number starts with HAP: 0345 300 5177
If your policy number starts with HIA: 0345 3000 130
If your policy number starts with HOM, BPP: 0345 3000 160
If your policy number starts with MHA: 0345 300 1520
We’re here to help you through every stage of your claim:
We’ll ask you for a list of everything that’s been lost or damaged.
24-hour emergency homeline
0345 3000 170Call telephone number 0345 3000 170
Call this number to arrange for a tradesperson to make any emergency repairs to:
If you've chosen Home Emergency Cover, you may be able to claim the cost of the tradesperson, chosen by us, to deal with the emergency in respect of the call out charge and any materials necessary.
If Home Emergency Cover is not chosen you’ll need to pay for the emergency repairs, but if the damage is covered by your policy, you can claim in the normal way.
Any legal liability, loss or damage to any property or person arising from the provision or delay of the repair services is not covered. The service is provided by Royal & Sun Alliance Insurance plc (RSA).
You’ll find further information about your policy, such as what’s covered, additional cover, useful phone numbers and answers to frequently asked questions, here:
If you have comprehensive cover and your claim is for the car windscreen, side or rear windows, or the sunroof.
Contact the claims department on 0800 072 7503Call telephone number 0800 072 7503.
Claims under this section will not affect your no claims discount. If you do not have comprehensive cover, you can still call the claims department but you will have to pay the cost of the replacement or repair.
If you call the above number it will be answered in a call centre operated by AXA Assistance who will service your call.
For travel insurance claims, telephone 0800 731 4044Call telephone number 0800 731 4044.