You receive an email that looks like it comes from us asking you to log on and check your account. It looks real, so you might be tempted to click on the link and enter your user ID and password into the website. Wait a minute. If you do, you will be handing over your details to a fraudster who wants to take your money.
Phishing scams are used by criminals to lure victims, by email, text or phone, into handing over valuable information such as credit card and bank account numbers, passwords and log on details, which can be used to commit fraud. We will never send you an email, text or a website link asking you to enter your Internet Banking or card details.
A phishing email will not be personally addressed to you but may begin with ‘Dear valued customer’. The fraudster or fraudulent website may ask for lots of sensitive personal information such as passwords, Internet banking log on details, contact details or credit card numbers.
A phishing email may say things like ‘we need to verify your account information’ to try and get you to respond without thinking.
The wording of the email may have poor grammar and spelling. The fake website may look slightly different with an alternative layout or misspelt words.
Spam is used to advertise products and services. Here’s what you can do to protect your email account and reduce spam:
We guarantee to refund your money in the unlikely event you experience fraud with our Internet Banking service - as long as you've been careful, for example, by taking reasonable steps to keep your security information safe. We protect you with safeguards that meet Industry Standards.
If you receive a phishing email, stay calm. There is no risk in receiving it. Just delete it. You can report it by forwarding it to email@example.com. To get in contact with us regarding general queries please visit our Help Centre.
We’ll use this information to help reduce fraud.
If you think you may have fallen victim to phishing or any other type of online fraud, please call us as soon as possible:
If you have a hearing or speech impairment, please call: