Don’t share your details with fraudsters

Social networks have changed the way we connect with people online, but can you really trust who you’re talking to? Fraudsters will go to great lengths to get hold of your information. The more personal information you publish online, the more likely it is that a criminal will misuse it.

Cyber stalking, bullying and identity theft are real- they could happen to anyone. Real friends look out for one another, so limit the amount of information you share about your friends as well as yourself.

Be careful when you share personal information online. Consider who might see it and what could be used to commit fraud or other crimes.

What you can do to protect your identity from fraudsters:

  • Use unique passwords for all your online accounts. Make sure they are easy for you to remember but difficult for others to guess.
  • Just say no. If you receive an unusual request online or over the phone, trust your instincts and check the person’s identity. It’s okay to hang up or not to respond if you’re unsure of who you’re talking to.
  • Check your bank statements. If you notice any unusual transactions, report them immediately.
  • Protect your post. Always collect your post, store important documents somewhere safe and shred anything you don’t need. If you move home, make sure you use the Royal Mail redirection service.
  • Shield your PIN. Beware of “shoulder surfers” looking to steal your PIN. Keep an eye on your cards when making a purchase.
  • Look out for phishing scams. We’ll never send you an email, text or a website link asking you to enter your Internet Banking or card details. Find out more about phishing scams
  • Be careful where you share. Take care when using public computers or free Wi-Fi networks to access your personal or financial information.

Our online and mobile banking guarantee

We guarantee to refund your money in the unlikely event you experience fraud with our Internet Banking service – as long as you’ve been careful, for example, by taking reasonable steps to keep your security information safe.

  • Keep your password secure and do not let anyone else make use of your security details, even if they share a joint account with you.
  • Do not let anyone watch you enter your security details and log off after each Online Banking session.
  • Carry out regular virus checks on your devices and have the latest operating system and web browser installed.

Find out more about how to protect yourself online


Did you know?

  • Criminals can take out loans and credit cards using your name and address
  • It can take time and money to recover your credit rating
  • Criminals can purchase a whole new identity online including driving licences and bank statements
  • The most commonly used password is "Password1"