If you are experiencing problems viewing or accessing our share dealing service online, please use this guide to help you resolve any issues.
It is important to check these details regularly to ensure your full internet facility, not just our site, runs faster and more efficiently. Feedback from our customers has confirmed that in the majority of cases, this checklist alone resolves their problem.
If you use Internet Banking in addition to online share dealing, we have found that problems can occur if you are using both sites at the same time e.g. in a different window. Please log out of your Internet Banking profile before going to the share dealing online site.
It has been found that if you press 'return' after inputting details or navigating through the site (rather than clicking with the mouse), this can cause errors in some cases. Therefore please make sure you always click with the mouse.
When you set up your own password and security questions, be aware that these are all case sensitive, so when signing in on the main site, you will need to enter them exactly as you did when you set them up. Make sure to use standard characters and numbers - please avoid using commas, hyphens, full stops and other punctuation. Also be aware that there is a limit of 20 characters - please ensure all details you enter are within this limit.
Certain types of web browser and the options people choose for their browser settings have been found to limit accessibility to our website in some cases. This can include sign-in issues, and not being able to view/use all parts of the site. Therefore we would be grateful if you could try using a different web browser.
Update your browser to the most recent version; please refer to your browser supplier website to do this.
Also complete the following:
You may need to speak to your Internet Service Provider for assistance.
Whilst it is normally fine under most circumstances to quickly access our site using 'Favourites', if you experience any errors in using our site suddenly, then please navigate to our website by manually entering the web address. Please ensure that you are not entering this address into any 'Toolbars' that you may have added, such as Google or Yahoo! If the fault persists please try a different PC - if you have access to one, such as a laptop or at work. Should that not be possible, or prove unsuccessful, please visit your local Lloyds Bank branch and try to register or sign in at the 'Click & Call' facility provided. We have found this sometimes resolves the issue, and you may be able to register or sign in without further delay when you use your own PC again.
In the event that the above actions are not effective, you can call our online helpdesk on 0845 60 60 560 (Monday to Friday, 8am-6pm excluding Bank Holidays). If you need to call us from abroad, or prefer not to use the 0845 number, you can call us on +44 (0) 113 279 7518.
Alternatively, you can email us direct at:
Please include the following information:
The Lloyds Bank Direct Investments Customer Support Team will assist customers whose difficulties have not been fixed quickly. They will investigate your issues as a matter of priority and contact you with an update as soon as possible.
The Lloyds Bank Direct Investments Service is operated by Halifax Share Dealing Limited. Registered Office: Trinity Road, Halifax, West Yorkshire, HX1 2RG. Registered in England and Wales no. 3195646. Halifax Share Dealing Limited is authorised and regulated by the Financial Conduct Authority, 25 The North Colonnade, Canary Wharf, London, E14 5HS under registration number 183332. A Member of the London Stock Exchange and an HM Revenue & Customs Approved ISA Manager.