When you find that things aren't going to plan, then a bit of financial flexibility can sometimes help.
Repayment holidays are available if you meet certain conditions. Interest will be charged if you take a repayment holiday, so you'll pay more interest overall and your original term will be extended.
We'll advise you of the additional interest before we finalise your repayment holiday. Your original repayment term will be extended every time you take a repayment holiday.
You need to inform us at least five days before your next loan repayment is due for this to be applied to your next payment.
You can request a repayment holiday at any time, providing you:
You can request a repayment holiday by:
Repayment holidays aren’t intended to help solve money troubles, so if you are struggling to make your monthly repayments we have a range of options that may be able to help you. Call us on 0800 389 8766 (Mon–Fri 8am–9pm, Sat 9am–5pm) and we'll talk through options with you.
A repayment holiday will extend the length of your loan. We will continue to charge interest on your outstanding loan balance, so you will pay more interest overall. We will advise you of the additional interest that will apply when you call.
You can apply for a repayment holiday by logging on to Internet Banking and selecting your loan from the account overview page.
Taking a repayment holiday will extend the length of your loan and we'll continue to charge you interest on your outstanding loan balance. We'll advise you of the additional interest that will apply when you contact us.
Please call us at least a week before your next loan repayment is due for this to be applied to your next payment.
Lines are open 8am–10pm Mon–Sun
Pop into your local branch and our staff will be happy to help.