International Payments

Online International Payments is the secure, easy way to send money abroad from your current account using Internet Banking. Whether you’re sending money to family or paying an overseas supplier, you can transfer money from almost anywhere to almost anywhere.

Log on to Internet Banking Log on to Internet Banking

What you can do

  • Make International Payments when you want, 24 hours a day, 7 days a week – payments are processed during normal banking hours.
  • Send up to £75,000 a day to almost anywhere in the world.
  • See clear confirmation that your payment has been submitted.
  • Make repeated payments easily – we store details securely of anyone you pay, so it’s even simpler if you need to send money to them again.

Limited offer –
Enjoy a discounted transfer charge on your first two international payments made online with us.

Use the promotion code Halfprice when prompted and pay only £5 fee on international payments up to £75,000. 

Offer closes at midnight on 29th April 2014.

Terms and conditions apply

How do I send money abroad online?

If you have a current account with us and you’re registered for Internet Banking, you can log on to send money abroad.

You’ll need to have the following information to hand:

  • the recipient's name and address (exact full name or company name)
  • the recipient's IBAN (International Bank Account Number) or account number
  • the name and address of recipient's bank - including the BIC (Banking Identifier Code) / SWIFT code / clearing code

 

Our transfer charges for sending an International Payment online are:

  • £10 for payments less than £5,000
  • £17.50 for payments of £5,000 or more

These charges don’t include any charges made by the recipient's bank.

You can see how much a payment will cost by using our International Payments calculator once you’ve logged in. The figures you see are based on the currency exchange rate when the calculation is made and will only be valid for 10 minutes.

Please be aware that online international payments made outside of normal market trading hours (7am-5pm Monday to Friday, excluding bank holidays) will include an additional outside of market trading hours premium in the exchange rate offered. This premium is not applied if you transact within normal market trading hours where exchange rates offered to you will be live and fluctuate in line with the markets.

Limited offer –
Enjoy a discounted transfer charge on your first two international payments made online with us.

Use the promotion code Halfprice when prompted and pay only £5 fee on international payments up to £75,000. 

Offer closes at midnight on 29th April 2014.

Terms and conditions apply

Our transfer charges for sending an International Payment via branch and telephone are:

  • £20 for payments less than £5,000
  • £35 for payments of £5,000 or more.

Charges for International Drafts:

  • £20 for international drafts
  • £20 charge for cancelling an international draft (it also costs £20 to re-issue an international draft). Refunds will be made using our standard exchange rate for buying that currency on the day we receive the money.

 Charge for cheques received from abroad:

  • 0.25% of the total sterling value with a minimum charge of £8 and a maximum value of £80 (the charges will depend on the way we chose to get the payment of the cheques from the paying bank, the amount of the cheque and which country the cheque is from).

These charges don't include any charges made by the recipient's bank.

You can see how much a payment will cost by using our International Payments calculator once you’ve logged in. The figures you see are based on the currency exchange.

International Payment delivery times

Use the table to see the maximum time your payment will take to reach the recipient's bank once we have received your instruction.

The cut-off time for Online International Payments is 3pm for all currencies. We’ll process any Online International Payments requested after this time the next working day.

 

Currency and destinationMaximum delivery times*
Euros to the EU, EEA, Monaco or Switzerland Next working day
Any other currency to EU and EEA European countries, North America, Canada, South Africa, Australia, New Zealand, Middle East and the Far East 4 working days
Any currency to any other countries 12 working days

* subject to the beneficiary bank applying funds to the beneficiary account on the day the payment is received from us.

How much can I send?

You send money abroad Online, in Branch and through Telephone Banking.

You can make international payments up to the following amounts:
 
Online: you can send up to £75,000 through Internet Banking.
 
In branch: when you make an international payment in branch there is no limit. If you want to send over £25,000, we will call directly to our dedicated currency trading team for you and help you to get an exchange rate you are happy with.
 
Telephone Banking: you can send up to £5,000 through Telephone Banking.

Receiving an International Payment

International payments can be made to your account in either sterling or foreign currency. Payments received in foreign currency are converted into sterling and credited to your account.

For your payment to be transferred as quickly as possible, please ask the overseas bank to follow the instructions below.

How to send the payment - You must instruct the overseas bank to send funds via SWIFT (Society for Worldwide Interbank Financial Telecommunication).

Where to send the payment - Quote Lloyds Bank with the swift code LOYDGB2L (Lloyds Bank is part of Lloyds Banking Group).

Account details you should use - Your account number, sort code of your account, your IBAN (International Bank Account Number) and BIC (Bank Identifier Code) of the account you want crediting. These are the same as your sort code and account number but in a format recognized abroad.

You can find your IBAN and BIC by logging onto Online Banking, selecting an account from “Your Accounts” then clicking on the ‘Show IBAN / BIC’ link.

The following fees apply when receiving international payments into your account:

Receiving a payment up to £100 - £2 fee;

Receiving a payment of £100 or over - £7 fee.

We'll convert the money you've received into pounds sterling on the day we pay it into your account.

  • What you need to make an International Payment

    To create a recipient or make an international payment, you’ll need to give us this information:

    • the recipient’s name and address (exact full name or company name)
    • the recipient’s IBAN (International Bank Account Number) or account number
    • the name and address of the recipient’s bank – including the BIC (Bank Identifier Code)/SWIFT code, and/or the clearing code
    • the payment currency (for example, US dollars).

    Please get this information from your recipient.

  • Why you need to give us your recipient’s BIC and IBAN

    When you make a payment to a recipient in the EU (Europe) and EEA (European Economic Area), it’s compulsory to include the BIC and IBAN. If you don’t include them, the recipient’s bank might reject your payment and we won’t be able to process it.
    Please see our current list of countries requiring an IBAN.

     

  • What is an IBAN?

    IBAN stands for ‘International Bank Account Number.’ IBANs identify banks according to international agreement. IBANs are
    mandatory for EU (European) and EEA (European Economic Area) countries. Each country has a different number of characters
    in their IBANs.
    This is an example of an IBAN for the United Kingdom:
    GB29NWBK60161331926819.
    An IBAN has four components and is a mixture of alpha and numeric characters:

    • an ISO country code
    • bank and branch identifier
    • beneficiary account number
    • two check digits.

    The two check digits in the IBAN help banks verify that your payment details are correct.

  • When will the money arrive?

    Please see our Payment Timescales at 'Send money abroad'.

  • When will the money be taken from my account?

    Money will only be taken from your account once we have processed your payment.
    Payments made before 3pm on a business day will be debited that same day. For payments made on or after 3pm
    on a business day, or at any time on a non-business day, your account will be debited on the next business day.

  • When can I make an International Payment?

    You can make a payment 24 hours a day, 7 days a week, but it will only be processed during normal banking hours.
    Money will only be taken from your account once we have processed your payment.
    Payments made before 3pm on a business day will be debited that same day. For payments made on or after 3pm on a business
    day, or at any time on a non-business day, your account will be debited on the next business day.

  • How much does it cost to make an International Payment?

    It depends on the amount you send and the currency you choose. You can use the Online International Payments calculator to get
    a payment illustration, but please note that you’ll only see an estimated cost. Payment charges are in sterling.

  • How do I get an exchange rate illustration?

    You can get an exchange rate illustration by using the Online International Payments calculator, but this will only be an estimate.
    Before a payment is confirmed online, the agreed and final rate will be shown.

  • Is there a minimum/maximum limit per transaction?

    The current online maximum limit per transaction is £75,000. There is no minimum limit.

  • What if I make a payment request then want to change or cancel it?

    Sorry, you can’t change or cancel your International Payment transaction request online. Please call us on 0845 3000 101 as soon
    as possible, 8.30am-5pm, Monday-Friday. We can’t guarantee that we’ll be able to change or cancel the transaction. If we are
    able to change or cancel it for you, you might have to pay extra charges. Also, you may lose money through the differences in
    exchange rates.

  • Who is responsible for payment charges?

    Recipient bank charges are paid by the recipient, and you’ll need to pay our charges (you can get an illustration of these charges by
    using the Online International Payments calculator).

  • I don’t want my recipient’s bank charges to be taken from the money I send them. How can I make sure that my beneficiary receives the exact amount of money I send them?

    If you want to pay your recipient’s bank charges and you know the amount, please add it to your payment.

  • Need more information on or help with International Payments?

    If you need information about International Payments, contact the International Helpdesk on 0845 3000 101 between 8.30am-5pm, Monday-Friday. You can also visit your nearest branch.

International Payments Terms and Conditions.

Our agreement with you is made up of the general conditions (contained in the ‘Your Banking Relationship with Us’ Personal Banking terms and conditions leaflet) and additional conditions. These additional conditions include the conditions below, information in the International Payments leaflet, and other information we tell you when you ask us to make the payment. If there is any overlap or conflict between the additional conditions and the Personal Banking terms and conditions, the additional conditions apply.
The international payments service allows you to make an electronic payment via our online, branch or telephone channels from an account you hold with us to a person (‘recipient’) either outside the UK or in a currency other than sterling within the UK. It is provided by Lloyds Bank plc, whichever holds your account.

1. Making an international payment.

1.1 We must receive your payment instruction before the cut-off time on a working day so that we can start processing it the same day. The cut-off time for international payments is 2pm for euros and 3pm for all other currencies if you make your payment via branch or telephone. If you make your international payment online the cut-off time for all currencies is 3pm.

1.2 Provided we receive your payment instruction before the cut-off time on a working day, we will take the money from your account the same day. If the  recipient’s account is in the EEA, the timescales for payments set out in the Personal Banking terms and conditions leaflet will apply. If the recipient’s account is outside the EEA, you can ask us for details about how long the payment will take to arrive. By ‘EEA’ we mean the European Economic Area (this includes members of the European Union plus Norway, Iceland and Liechtenstein).

1.3 By ‘working day’ we mean any day on which a particular bank is open for business as required for the processing of an international payment. Our working days are Monday to Friday (other than English bank holidays)but foreign banks may have different working days, for example because they observe local bank holidays.

1.4 There must be sufficient funds in your account for us to process your payment instruction. If, when we try to process your payment, there are insufficient funds in your account, you acknowledge that:

  • we may make a charge for cancelling the payment. We will tell you the amount of our charges for this service at the time
  • we may also make a charge for any loss in foreign exchange that we make as a result of trying to send the payment on your behalf.

1.5 When you give us a payment instruction you must give us the full name and address of the recipient, and the name and address of their bank; and

1.5.1 if you are making a payment in euro or any other EEA currency to a bank account in the EEA, Switzerland or Monaco you must give us the International Bank Account Number (IBAN) and Bank Identifier Code (BIC) for the recipient’s account. By ‘EEA currency’ we mean the euro or any official currency of an EEA country; or
1.5.2 if you are making any other payment you must give us the recipient’s account number and any other details we ask you for so we can make the payment.

1.6 You may not be able to cancel or change your payment instruction once you have given it to us because we start processing it when we receive it. If you ask us to cancel a payment instruction that is already being processed or if we’re unable to process the payment due to incorrect recipient details, you acknowledge that:

1.6.1 if the payment has been credited into the recipient’s account, we can only recall the payment (or any part of it) with the agreement of the recipient’s bank and the recipient.
1.6.2 we may make a charge for trying to cancel or change the payment, whether or not we succeed. We will tell you the amount of our charges for this service at the time you request it.
1.6.3 if you asked for the original payment to be sent in a foreign currency, we will convert it into sterling at the applicable exchange rate before we pay it back into your account. The exchange rate we use to do that may be different from the exchange rate applied to the original payment and so the amount paid back into your account may be less than the amount originally taken.

2. Exchange rates.

2.1 If you ask us to send the payment in a currency other than sterling we’ll use our standard exchange rate on the day of the payment and we’ll tell you or display online the exchange rate that will apply. To establish the current exchange rate before sending your international payment via our branch or telephone channel call us on 0845 3 000 000 or visit us in branch. If the payment is in a currency which differs from the currency of the recipient’s account, we cannot control any exchange rate applied by the recipient’s bank or any agent bank.

3. Charges.

3.1 If you ask us to make the payment in euro or any other EEA currency to a bank account in the EEA, Switzerland or Monaco you will pay our charges (including the charges of any agent bank we use) and the recipient will pay their bank’s charges.

3.2 If you are requesting any other international payment to be sent via branch or by telephone you may opt:

3.2.1 to pay all charges, where you also agree to pay the charges of the recipient’s bank and any agent banks we use, instead
of the recipient. We may not be able to tell you in advance what an agent or recipient bank will charge; or
3.2.2 for charges to be shared, where you agree to pay our charges and the recipient pays their bank’s charges, and, if we use an agent bank when sending the payment, their charge (if any) is deducted from the payment before it reaches the recipient’s bank. We will not always be able to tell you in advance what the recipient’s bank or any agent bank will charge.
3.2.3 When an international payment is sent online all charges will be shared as per condition 3.2.2 above, there is no option for you to pay all the charges.

3.3 Our charges that apply to international payments are:

 

Payments made via Amount of payment Charges
Branch/telephone Up to £5,000 £5,000+ £20 £35
Online Up to £5,000 £5,000+ £10 £17.50

3.4 We will take our charges for dealing with your international payment, and, where appropriate, any charges by the recipient’s bank and any agent bank(unless the payment falls within condition 3.2.2 above, and the agent bank’s charge is deducted from the payment) from your account.

4. Statements and information.

4.1 The payment transaction details, including the sterling equivalent of the payment, the charges which apply and any breakdown of these and the exchange rate applied will be confirmed to you immediately before the payment has left your account and will be shown on the statement for your account.
Please contact us if you’d like this in large print or Braille. We may monitor or record phone calls with you in case we need to check that we have carried out your instructions correctly and to help improve our quality of service. Lloyds Bank plc Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Authorised and regulated by the Financial Conduct Authority. We are members of the Financial Services Compensation Scheme and the Financial Ombudsman Service.