Viewing statements and transferring money online

Make fast, easy transfers between Lloyds Bank accounts and easily access your credit card, current account and savings account statements online

What is paperless?

Paperless is a way that you can receive electronic statements and/or correspondence for eligible credit cards, current accounts and savings accounts.

It's the secure and convenient way to cut down on your filing and find the information you need in one central place – to view, print and download whenever you need to.

If you don't choose to go paperless, you will still receive paper copies.

Reasons to go paperless

  • Download and access your credit card, current account and savings statements safely and securely online.
  • Quickly and easily search your current and savings account statements by date, amount or payment type.
  • Cut down on paper because we won’t print and post every statement automatically.
  • You can still order paper copies of your savings and current accounts in just a few clicks. The first copy of each statement is free for paperless customers.

How to switch to paperless

  1. Log on to Internet Banking
  2. Choose Manage online and paper preferences(requires you to login to Internet Banking) from Your accounts tools section on the right of the page
  3. Follow the on-screen instructions to go paperless on your eligible accounts

There are some accounts including savings and wealth which aren’t eligible to go paperless.

You can switch back to paper correspondence on eligible accounts by clicking Manage my online and paper preferences(requires you to login to Internet Banking) in Internet Banking and following the instructions.

Printing your statements

It's now even easier to print your online statements:

  • Use the printer friendly option at the bottom of your personal current and savings account statement – not the print function in your browser.
  • We’ve adapted the layout so you can see key information more quickly and statements now print on less paper.
  • Credit card statements are in PDF format, allowing you to easily download and print whenever you want.

How far back you can access statements?

Current and savings accounts

You can access your current account and savings statements issued up to 10 years ago.

Credit cards

You can view your latest statements as well as historical statements back to November 2012.

Your Online Inbox

Your Online Inbox is where you will receive electronic versions of the correspondence that you would normally receive in the post.

If you opt into online correspondence we will stop sending certain letters by post and send you an email when you receive a new item in your Online Inbox.

The online version will look exactly the same as the correspondence you receive in the post.

To get to your statements: click on the account name.

Bank statement

Search your statements: with Internet Banking, you can see your statements as far back as 1 July 2002 and search for specific items, such as payments you’ve made and cheques you’ve written.

Change the order of your transactions: to see your latest transactions on the top or at the bottom of your statement, just click on the green triangle displayed next to the Date field. The order of your statement will flip.

Bank statement

To save time, click View a mini-statement and we'll show you the last 5 transactions.

View, search, print and download your statements with the tools displayed on the screen.

Have your weekly balance sent to your mobile: sign up for free* Text Alerts

Find out more about online statements: Watch the demo

Managing your online and paper preferences is easy. Just log on to your Internet Banking, in the ‘help and support’ section click the ‘show me’ button and then click Manage online and paper preferences(requires you to log on to Internet Banking)  for a step-by-step guide to switch to paperless.

It’s quick and easy to transfer money using Internet Banking.

  • To transfer money between your current and savings account: click the Make a Quick Transfer link on your account page.
  • To get money to friends, family or businesses: select Make a payment next to your account.

For security we’ll double-check it’s you making the payment by giving you a quick automated call to confirm it.

Find out about our automated security call

How long does it take for money to be transferred?

To make a payment online, the account you're paying into has to be enabled to take Faster Payments. The money will usually go through within two hours (provided it’s within the Faster Payments Service limits).

However, sometimes it can take up to the close of business the next working day from the day the payment is sent.

If the account you want to pay into can’t take Faster Payments you won’t be able to make the payment online.

Check the account you want to pay into can take Faster Payments – use the sort code checker.

How much can you pay and how long does it take?

Different payment types have different limits. The table below shows you how much you can send and how long it’ll take.

  Transfer money between your existing Lloyds Bank accounts Making a payment to another account
Daily Transaction limit Up to £1,000,000 Up to £25,000
Received Immediately Within two hours. Most Faster Payments will be received within 2 hours, but you should allow up to close of business the next working day.

Your daily limit includes:

  • bill payments
  • payments to individuals
  • new standing orders
  • increases in a standing order
What is midata?

When you bank, shop or pay a bill, the information can form a picture of your spending and shopping habits. midata gives greater access to your personal data and the ability to use it, as it can be helpful when choosing suitable products and services.

A midata file shows your previous 12 months spending and banking history. It does not show any personal information like your name, address or date of birth.

To download a midata file, log on to your Internet Banking and select 'Download midata' under 'Your account tools' on Your accounts.

What can you do with midata?

Uploading your midata file to financial comparison websites helps you make more informed decisions when shopping around for your ideal current account.

Is it safe to use on third-party websites?

You should take the same care when using midata files as you normally would using any sensitive information online. Make sure that your anti-virus software is up to date, avoid using midata files on shared or public computers and always check that any third-party websites are genuine.

Important legal information

Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. Authorisation can be checked on the Financial Services Register at www.fca.org.ukVisit the Financial Conduct Authority website. Lloyds Bank plc is a member of the Financial Services Compensation Scheme and the Financial Ombudsman Service. We subscribe to the Lending Code; copies of the code can be obtained from www.lendingstandardsboard.org.ukVisit the Lending Standards Board website.

*We don’t charge but your network operator may charge for some services (e.g. receiving text messages when you're abroad) so please check with them.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065.

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