How to register
You can do this online
- The app is the simplest way to register.
- Quick and secure authentication.
- You can also register through online banking.
Steps to take
We'll guide you through it.
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- We’ll ask for some simple information about you and your account.
- Create your User ID and password, in the app you can log in securely using your fingerprint or Face ID.
- Now we’ll do a quick security check to confirm it’s you. Select which number you want us to call.
- You'll get a 4-digit code on your screen. We'll call you and ask you to say or key the code that comes up on your phone.
- All done, you’ve set up your details and can log in.
Getting started online
Let’s look at the details
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To use the app, you’ll need:
- a device running a recent version of iOS or Android
- Wi-Fi or data on your phone
- an Apple App Store or Google Play account
- an up-to-date phone number registered with us.
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Yes. You can download and register the app on up to 10 Apple iOS and Android devices. Each device must be registered for you to log in. On other mobile devices, including BlackBerry and Windows, you can access online banking through your phone's internet browser.
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If you're using the same mobile phone and just changing your number, you can carry on using the app as before.
Make sure you update your mobile number in 'Change your contact details’ or on the desktop site. We'll need this for security authentication purposes. For example:
- when you register a new device
- if we ever need to contact you about suspicious transactions on your account.
For your security reasons, you may not be able to use your new number straight away.
If you're changing your mobile phone or tablet, just download the app and install it again, then follow the steps to register your new device. Our app works on most Apple iOS and Android devices. Don't forget to de-register your old mobile or tablet. You can do this in 'Settings, Reset Mobile Banking' within our app, if you're no longer using it.
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