Mobile Banking App

If you’re registered for Internet Banking, you can also enjoy quick and easy banking from your mobile. Our free app lets you send payments, check your balance and much more.

View the Mobile Banking demoView the Mobile Banking demo

Our Mobile Banking app is free to download

Availible to download from

Register for Internet Banking

In order to use Mobile Banking via the app, you’ll need to log on with your Internet Banking details. If you don’t already use Internet Banking, you can register online – it only takes 5 minutes.

What you can do on your mobile

What you can do on your mobile

Banking through our Mobile Banking App

Our app lets you carry out a number of tasks when you’re on the move:

  • View the balance of your UK personal current and savings accounts and check your credit card limit and balance.
  • See your recent transaction history of your UK personal accounts and credit card.
  • Make payments to new and existing recipients.
  • Transfer funds between your personal current accounts and savings accounts.
  • Find useful phone numbers or local branches and ATMs.

When do you need to use the desktop site?

For some features, you’ll need to use the full desktop version of Internet Banking:

  • Check your full statement
  • Apply for new products
  • Set up a standing order

Here are some answers to common questions about the Mobile banking app.

  • How much does the app cost?

    Our Mobile Banking app is free to download and we don't charge you to use it. Remember some network operators may charge for some services such as downloading or using our app, so please check with them.

  • How do I know if the app is genuine?

    Our app is only available from designated stores. They are - Apple App Store, BlackBerry app World and Google Play. If you see a Lloyds Bank app on another app store, it will not be official and you should not download it - please report it to appscams@lloydsbank.co.uk.

    You can download a genuine version of our app (see above).

  • Can I use the app abroad?

    Yes, although the app has been designed for use in the UK and the ATM and branch finder will only apply in the UK.  It may be unlawful to access some of the services in some countries and you are responsible for your use of it abroad. Your mobile operator may charge you for using the app abroad, and roaming charges may apply, so please check with them.

  • Why is it when I open the app on my Android device does it ask me for permission to access my Contacts?

    The app includes some useful Lloyds Bank phone numbers, which you can choose to save to your Contacts. If you do this, the app will need to access the Contacts function on your Android device, and write to it. Other Contacts information on your device isn’t accessed in any other way.

Call our support line

UK support line

0845 3000 116

Overseas support line

+44 207 649 9437

Lines are open Monday-Friday 7am-10pm, Saturday-Sunday 8am-6pm.

You can also tweet us @AskLloydsBank

  • How do I know that Mobile Banking is secure?

    We use the latest online security measures to help protect your money, your personal information and your privacy while banking online with us. We guarantee to refund your money in the unlikely event you experience fraud with our Internet Banking service – as long as you’ve been careful, for example, by taking reasonable steps to keep your security information safe.

    You can check what software your phone provider offers to protect you from online viruses and other hazards. Make sure that Bluetooth is switched off when not in use, and don’t accept or open any applications or MMS messages from unknown senders.

    Use your mobile security features (such as creating a PIN) and treat the security of your mobile as you would with a personal computer.

    For more information, visit our Online Security pages.

  • What if I lose my mobile? Is there a risk someone could commit fraud on my account?

    To use Mobile Banking, you need to log on using your user ID, password and memorable information.  No one will be able to access your account without this information.

    We would advise you not to store this information on your mobile or anywhere else.

  • How secure is Mobile Banking?

    We use the latest online security measures to help protect your money, your personal information and your privacy while banking online with us. We guarantee to refund your money in the unlikely event you experience fraud with our Internet Banking service – as long as you’ve been careful, for example, by taking reasonable steps to keep your security information safe.

    You can check what software your phone provider offers to protect you from online viruses and other hazards. Make sure that Bluetooth is switched off when not in use, and don’t accept or open any applications or MMS messages from unknown senders.

    Use your mobile security features (such as creating a PIN) and treat the security of your mobile as you would with a personal computer.

    For more information, visit our Mobile Security page.

  • What happens to my mobile services if I lose my debit card?

    You should contact Lloyds Bank and report your debit card as lost. We'll usually send you a replacement card within a few working days. Your card details will be automatically upated within Mobile Banking when we send you your replacement card. There will be a temporary interruption to service of two to three days. If you get any error when you first try to use the Mobile Banking Application then there may be a problem with your phone settings. Mobile Phone Help will give you advice on setting up your phone for Mobile Banking. Or you can call us on 0808 168 2963 or 01202 714 557 if calling from overseas. We're available on this number Monday to Friday 8am-9pm and on the weekends and bank holidays (except Christmas Day) 8am-8pm (UK time).

    If you get a Service Unavailable error then we recommend you try again later. Occasionally, we need to make changes to the service which requires a temporary interruption in the service.

    If you get a Network Unavailable error then we recommend that you try again later. It probably means that you are out of network coverage.

    If you get a Network Timeout then we recommend that you try again. Network timeouts can be caused by a number of things, such as:

    • high usage of the mobile network
    • poor signal strength
    • certain older phones with a slower version of GPRS
1.

Register online

Enter your details and choose a password. Don’t share this information with anyone else.

2.

Get your user ID

You’ll receive your personal User ID in the post within 4-6 working days.

3.

Log on

Enter your user ID and the password you chose when you registered. We’ll then ask you to set up some memorable information. Now you’re ready to log on to Internet Banking and bank from your computer or mobile whenever it suits you.

  • This will take you about 5 minutes
  • This should take between 4-6 working days to be delivered
  • Immediately