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Service availability and planned updates

If you’re experiencing problems with one of our services you can check if we know about any issues, or if we have any planned maintenance. If you’re still having issues with one of our services, you should contact us.

When our services are running normally there could be isolated issues, for example, a single ATM not working or a minor disruption to Internet Banking in the early hours of Sunday morning, when we often carry out maintenance. We apologise for any inconvenience this may cause.

Internet Banking Icon

Internet Banking

Due to planned maintenance some services won’t be available from 01:00 to  03:00 on Sunday 26th February.

During this period you will be unable to:

  • View account balances
  • Make transfers between accounts, pay bills or make payments
  • Set up new payments, change or cancel existing payments
  • Set up, change or cancel standing orders or direct debits
  • Apply for new accounts or upgrade existing accounts
  • Apply for a new overdraft facility or amend an existing one

All other services are unaffected.

We’re sorry for any inconvenience and thank you for your patience.

Mobile Icon

Mobile App

Due to planned maintenance some services won’t be available from 01:00 to  03:00 on Sunday 26th February.

During this period you will be unable to:

  • View account balances
  • Make transfers between accounts, pay bills or make payments
  • Set up new payments, change or cancel existing payments
  • Set up, change or cancel standing orders or direct debits
  • Apply for new accounts or upgrade existing accounts
  • Apply for a new overdraft facility or amend an existing one

All other services are unaffected.

We’re sorry for any inconvenience and thank you for your patience.

Tablet icon

Tablet App

Due to planned maintenance some services won’t be available from 01:00 to  03:00 on Sunday 26th February.

During this period you will be unable to:

  • View account balances
  • Make transfers between accounts, pay bills or make payments
  • Set up new payments, change or cancel existing payments
  • Set up, change or cancel standing orders or direct debits
  • Apply for new accounts or upgrade existing accounts
  • Apply for a new overdraft facility or amend an existing one

All other services are unaffected.

We’re sorry for any inconvenience and thank you for your patience.

Pound icon

ATMs

  • This service is working normally.
  • There is no planned maintenance.
Debit card icon

Debit cards

  • This service is working normally.
  • There is no planned maintenance.
Credit cards icon

Credit cards

  • This service is working normally.
  • There is no planned maintenance.

 


Important legal information

Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. Authorisation can be checked on the Financial Services Register at www.fca.org.uk. Lloyds Bank plc is a member of the Financial Services Compensation Scheme and the Financial Ombudsman Service. We subscribe to the Lending Code; copies of the code can be obtained from www.lendingstandardsboard.org.uk.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065.