Fixed cash ISA maturity instructions

If you’ve got a fixed cash ISA which is about to mature and would like to reinvest your balance and any interest it’s earned, follow these simple steps once you have looked at the table of products below:

  • Please complete the online reinvestment form to give your instructions.
  • You will need to provide your maturity instructions at least 5 working days before your maturity date to allow us to carry out your request on the day your account matures (this date can be found on your letter).
  • Please note the new interest rate you will receive will be the rate that is in effect on the date your existing account matures.
  • If your account matures on a Friday, you won't see your requested changes in Internet Banking until the next working day. 
  • Once your request is complete we will send you a Certificate of Investment confirming the term and interest rate on your new account
Account name Features Interest rate
2 Year Fixed Rate Cash ISA
  • Minimum opening balance is £3,000, interest is paid at a fixed rate for 2 years on balances over £1
  • You can access your money, but a charge equivalent to 180 day's tax free interest applies to withdrawals. The charge is taken from your account so you may get back less than you originally deposited and it may affect your interest rate
  • Interest paid: Yearly or monthly
  • You have 14 days from opening to cancel your account by closure transfer to another ISA product. We will repay any money you have paid together with any interest due on it.
  • Access your money through Internet Banking, PhoneBank® and Branch
1.10% Tax-free/AER fixed on balances of £40,000+, 1.00% Tax-free/AER fixed on balances of £1-£39,999.

At the end of the 2 year fixed rate period, your account will automatically change to an Instant Cash ISA, currently paying 0.25% tax free/AER variable on all balances.

If you wish to add more, withdraw money, or close your account, you can do this by:

By phone
Call 0845 603 5042. Lines are open Monday to Friday 8am to 8pm and Saturday 8am to 4pm.

At your local branch
Visit your local branch with proof of identity and we'll open the account for you.

For accounts that have already matured
If your fixed rate cash ISA has already matured and you have not yet reinvested your funds, you can select any of the products on our ISA conversion page and convert to another account.



AER stands for Annual Equivalent Rate. It illustrates what your interest rate would be if interest was paid and compounded each year and allows you to easily compare different savings accounts.

Net rate

Net rate is the rate of interest payable after allowing for the deduction of income tax at the rate specified by law (currently 20%).

Gross rate

Gross rate is the contractual rate of interest payable before the deduction of income tax at the rate specified by law (currently 20%).

Interest will only be paid gross on tax-free accounts or if you are registered with us as unlikely to pay tax on your savings income. You will need to register each account you hold separately which you can do by visiting your nearest branch or by ringing us on 0345 300 0000 or 01733 347007.

Tax free rate

Tax-free is the contractual rate of interest payable where interest is exempt from income tax.