Staying secure online

Steps you can take

There are simple solutions you can put in place to keep you and your information safe online. Find out how you can:

  • Use anti-virus software
  • Prevent spam
  • Secure your wireless connection
  • Keep your operating system up to date

Security checklist

See our must-do tips for:

  • Staying safe on social networking sites
  • Creating a strong password
  • Guarding against email scams
  • Checking website security

Tools for staying safe online

Minimise the risk of identity theft with ID Aware

Get extra protection when you’re shopping online with Lloyds Bank ClickSafe®

Our security measures

We use cutting-edge technologies to make sure you’re safe when you bank online with us. These include:

  • Fraud detection systems
  • Automatic log-off
  • Secure log-on
  • Simple extra checks when you set up a new payment in Internet Banking

Our fraud guarantee

We guarantee to refund your money in the unlikely event you experience fraud with our Internet Banking service - as long as you've been careful, for example, by taking reasonable steps to keep you security information safe.

Tips for avoiding email fraud

  • Get the facts about phishing
  • How to recognise a phishing email
  • What to do if you get a suspicious email

Tips for avoiding identity theft

  • Get the facts about identity fraud
  • How to stay safe on social networking sites
  • Simple steps for protecting your identity from fraudsters

Tips for dealing with malware

  • How to know if your computer has been affected
  • Removing malware
  • Reporting malware

Our online and mobile banking guarantee

We guarantee to refund your money in the unlikely event you experience fraud with our Internet Banking service - as long as you've been careful, for example, by taking reasonable steps to keep your security information safe. We protect you with safeguards that meet Industry Standards.