Banking should always be as safe as possible. We use the latest online security measures to protect your money, your personal information and your privacy.
We’ll never ask you to log on and check your account, so learn what to do if you get such an email.
There are simple solutions you can put in place to keep you and your information safe online. Find out how you can:
See our must-do tips for:
We use cutting-edge technologies to make sure you’re safe when you bank online with us. These include:
We guarantee to refund your money (including charges and interest that you’ve paid or not received as a result) in the unlikely event that you experience fraud with our Internet Banking service. We will take steps to protect you 24/7, using technology and safeguards that meet or exceed industry standards, but you must also use our online banking services carefully.
Being careful when you use our services includes, for example, that you:
If you've been grossly negligent, we will not refund any money taken from your account before you have told us your Security Details have been lost, stolen or could be misused.
We won't give you a refund if you have acted fraudulently.
For further guidance on using our online banking services - see our Internet Banking terms and conditions.
Find out what to do when you receive unsolicited email messages or phone calls asking you to install software, to allow access to your computer or to reveal any personal or financial information.
Our guides will help you understand if your computer has been affected, and how to remove or report malware.