Contact us to report suspected online fraud

We guarantee to refund your money in the unlikely event you experience fraud with our Internet Banking service - as long as you’ve been careful, for example, by taking reasonable steps to keep your security information safe.

  • Keep your password secure and do not let anyone else make use of your security details, even if they share a joint account with you
  • Do not let anyone watch you enter your security details and log off after each Online Banking session
  • Carry out regular virus checks on your devices and have the latest operating system and web browser installed.

Find out more about how to protect yourself online.


If you suspect that any of your Lloyds Bank accounts have been accessed online by someone other than yourself, contact us immediately.

0345 300 0116 (or +44 20 7649 9437 from overseas)

If you have a hearing or speech impairment, please call:

TEXTPHONE  0345 300 2280 (or +44 1733 347 515 from overseas)