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Contact us to report suspected online fraud

We guarantee to refund your money in the unlikely event you experience fraud with our Internet Banking service - as long as you’ve been careful, for example, by taking reasonable steps to keep your security information safe.

  • Keep your password secure and do not let anyone else make use of your security details, even if they share a joint account with you
  • Do not let anyone watch you enter your security details and log off after each Online Banking session
  • Carry out regular virus checks on your devices and have the latest operating system and web browser installed.

Find out more about how to protect yourself online.

However:

If you suspect that any of your Lloyds Bank accounts have been accessed online by someone other than yourself, contact us immediately.

0345 300 0116 (or +44 20 7649 9437 from overseas)

If you have a hearing or speech impairment, please call:

TEXTPHONE  0345 300 2280 (or +44 1733 347 515 from overseas)