Your Credit Score
Thinking about applying for credit? Check Your Credit Score for free, with no impact on your credit file.
Looking for help? Use the information and guides in our Help Centre to find what you need.
As living costs rise, keeping on top of your money might be worrying. We can help you manage your payments and provide some useful tips and tools.
Learn how we are making it easier to bank with us. Find out about the different kinds of accessibility support we provide, and how to get in touch.
Our Eco Home Hub could help. Try our Eco Home Tool, discover how to fund energy efficient home improvements, and get easy, practical energy saving tips.
It's simple and safe in our app or on our website.
Published August 2023
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 16 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
We asked customers how likely they would be to recommend their personal current account provider to friends and family.
The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found here.
Authorised push payment (APP) fraud happens when someone is tricked into transferring money to a fraudster’s bank account. These charts use data given to the Payment Systems Regulator (PSR) by major banking groups in the UK in 2022. You can read the full report by visiting www.psr.org.uk/app-fraud-data
Share of APP fraud refunded. This data shows the proportion of total APP fraud losses that were reimbursed, out of 14 firms. Higher figure is better.
APP fraud sent per £million transactions. This data shows the amount of APP fraud sent per million pounds of transactions, out of 14 firms. Lower figure is better.
APP fraud received per £million transactions: smaller UK banks and payment firms. This data shows the amount of APP fraud received per million pounds of transactions, ranked out of 20 firms. Lower figure is better.
APP fraud received per £million transactions: major UK banks and building societies. This data shows the amount of APP fraud received per million pounds of transactions, ranked out of 20 firms. Lower figure is better.