Your bank in your pocket

Join the 8 million customers who already use our highly rated app.

 

More about our app

 

Your bank in your pocket

Join the 8 million customers who already use our highly rated app.

 

More about our app

Customer Support

We’re changing the way we look

You may have noticed some changes to the way we look and sound.

This includes a different tone, new language, some new colours and an updated logo. 

Learn more about our brand

Our Help Centre

Looking for help? Use the information and guides in our Help Centre to find what you need.

Help Centre

Learn about the latest scams

Fraudsters are always looking for new ways to try to steal your details and money.

Discover which scams are common right now, how they work and the steps you can take to stay safe.

See the latest scams

Mortgage Calculator

If you’re looking to buy your first home, next home or to remortgage your current home, use our mortgage calculator to find out how much you could borrow.

 

Try our mortgage calculator

Overdrafts

An arranged overdraft can act as a short-term safety net for those moments in life where you need to borrow a little extra money.

 

Find out more about overdrafts

Extra support if you have a disability

Learn how we are making it easier to bank with us. Find out about the different kinds of accessibility support we provide, and how to get in touch.

How we can support you

Banking online

It's simple and safe in our app or on our website.

Mobile Banking app

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  • Join our 8 million app users.
  • Simple and secure logon.
  • Stay up to date with notifications.
Download app

Internet Banking

Log on to view or manage your accounts on our website.

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Independent service quality survey results

Personal current accounts


Published August 2024

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Overall service quality

We asked customers how likely they would be to recommend their personal current account provider to friends and family.

Ranking

Personal current accounts Overall service quality survey results.  Ranking 1st place monzo 80%, 2nd place Starling Bank 79%, 3rd place Chase 78%, 4th place First Direct 74%, 5th place Nationwide 70%, equal 7th place Lloyds Bank 66%

View the full set of results

The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found here.

Authorised push payment (APP) scams rankings in 2023 ​

Authorised push payment (APP) scams happen when someone is tricked into transferring money to a fraudster’s bank account. These charts use data given to the Payment Systems Regulator by major banking groups in the UK in 2023. You can read the full report by visiting www.psr.org.uk/app-fraud-data

Share of APP scams refunded.
This is the proportion of total APP fraud losses that were reimbursed, ranked out of 14 firms.          




APP scams sent per £million transactions.
This is the amount of money sent from the victim's account to the scammer, ranked out of 14 firms.
For example, for every £1 million of Lloyds Bank, Bank of Scotland & Halifax transactions sent in 2023, £228 was lost to APP scams.

 

APP scams received per £million transactions: smaller UK banks and payment firms.
This is the amount of money received into the scammer's account from the victim, ranked out of all UK banks and payment firms.
For example, for every £1 million received into consumer accounts at Skrill, £18,550 of it was APP scams.

 

APP scams received per £million transactions: major UK banks and building societies.
This is the amount of money received into the scammer's account from the victim, ranked out of all UK banks and payment firms.
For example, for every £1 million received into consumer accounts at Lloyds Bank, Bank of Scotland and Halifax, £128 of it was APP scams.

 

Lloyds Bank is part of the same group which includes Halifax and Bank of Scotland. The data shown here is a combination of these three brands.

 
We’ve put together some further guidance to help with any questions you may have.