Your bank in your pocket

Join the 7 million customers who already use our highly rated app.

 

More about our app

 

Your bank in your pocket

Join the 7 million customers who already use our highly rated app.

 

Download app

 

Our Online Events

Our Online Events programme has been created to help you in reaching your financial goals, from buying your first home to planning your family finances – we are by your side. The events take place online.

Register for our Online Events

Customer Support

Support for our mortgage customers

We’ve signed up to the government’s Mortgage Charter. This means we’ve agreed to work closely with the government to give mortgage customers the right support.

If you’re concerned about making future payments, or you’ve already missed one, find out what we can offer you.

Get support

Our Help Centre

Looking for help? Use the information and guides in our Help Centre to find what you need.

Help Centre

Support with the cost of living 

As living costs rise, keeping on top of your money might be worrying. We can help you manage your payments and provide some useful tips and tools.

Help with money worries

Help me manage my money

Mortgage Calculator

If you’re looking to buy your first home, next home or to remortgage your current home, use our mortgage calculator to find out how much you could borrow.

Try our mortgage calculator

Overdrafts

An arranged overdraft can act as a short-term safety net for those moments in life where you need to borrow a little extra money.

Find out more about overdrafts

Extra support if you have a disability

Learn how we are making it easier to bank with us. Find out about the different kinds of accessibility support we provide, and how to get in touch.

How we can support you
 

Stay scam safe

Even if you think you know all their tricks, fraudsters are using new ones all the time. We’re here to help.

Spot the signs

It can be difficult to tell the difference between a good deal and a scam.

What to look for

Trending scams

See which scams that are common right now and how to protect yourself.

See the latest scams

Report a scam

How to get in touch if you think you’ve been scammed.

Report it now
 

Stay scam safe

Even if you think you know all their tricks, fraudsters are using new ones all the time. We’re here to help.

Spot the signs

It can be difficult to tell the difference between a good deal and a scam.

What to look for

Trending scams

See which scams that are common right now and how to protect yourself.

See the latest scams

Report a scam

How to get in touch if you think you’ve been scammed.

Report it now

Banking online

It's simple and safe in our app or on our website.

Mobile Banking app

Scan to download

  • Join our 7 million app users.
  • Simple and secure logon.
  • Stay up to date with notifications.
Download app

Internet Banking

Log on to view or manage your accounts on our website.

Register

Log on

Independent service quality survey results

Personal current accounts


Published August 2023

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 16 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Overall service quality

We asked customers how likely they would be to recommend their personal current account provider to friends and family.

Ranking

Personal current accounts Overall service quality survey results.  Ranking 1st place monzo 80%, 2nd place Starling Bank 79%, 3rd place first direct 78%, equal 4th place Nationwide 67%, equal 4th place Metro Bank 67%, equal 6th place Lloyds Bank 64%

View the full set of results

The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found here.