Help build their confidence with Lloyds Bank Smart Start
The bank account for 11–15 year olds
Discover more about Smart StartDiscover more about Smart Start, the bank account for 11-15 year olds
Silver Current Account
Everyday cover for only £10 a month with: European family travel insurance, AA Breakdown Family Cover and Mobile phone insurance.
Discover moreDiscover more about the Silver AccountThere is a £10 monthly fee for maintaining the account and benefits are provided by selected third parties. Exclusions apply.
Independent service quality survey results
Personal current accounts
Published February 2023
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 16 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
Overall service quality
We asked customers how likely they would be to recommend their personal current account provider to friends and family.
Ranking
The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found here.
Important legal information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.