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Managing your money through Internet Banking is quick and secure - and it only takes a few simple steps to register. You can do things like pay people, check your balance and manage bills, standing orders and Direct Debits.

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Support with the cost of living

As living costs rise, keeping on top of your money might be worrying. We can help you manage your payments and provide some useful tips and tools.

Mortgage support

Mortgage support

If you're worried about your existing mortgage or recent application, we're here to help. Find out what we can do to support you.

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Remortgage deals

Remortgage deals

Looking for a new mortgage deal? See if you could save money by switching to us. You wont find us through a broker, so come direct today.

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Sending money overseas?

Sending money overseas?

Lock in an exchange rate when sending foreign currency. It’s quick, simple and secure.

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Arranged overdrafts cost calculator

Arranged overdrafts cost calculator

Use our arranged overdraft cost calculator to help you work out how much your anticipated arranged overdraft borrowing will cost over different periods of time.

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Independent service quality survey results

Personal current accounts

Published February 2023

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 16 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Overall service quality

We asked customers how likely they would be to recommend their personal current account provider to friends and family.


Independent overall service quality survey results for 1st equal place Monzo 81%
Independent overall service quality survey results for 1st equal place Starling Bank 81%
Independent overall service quality survey results for 3rd place first direct 78%
Independent overall service quality survey results for 4th place Metro Bank 69%
Independent overall service quality survey results for 5th place Nationwide 68%
Independent overall service quality survey results for 7th equal place Lloyds Bank 64%

View the full set of results

The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found here.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.