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Quick and easy home insurance

When it’s time, insure with the bank you already trust. With new Home Insurance Select, you can get a quote online in minutes with fewer questions to answer.

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Smart Start

Our new Spending and Savings Account for 11-15 year olds, with parental oversight.

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Arranged overdraft cost calculator

Use our arranged overdraft cost calculator to help you work out how much your anticipated arranged overdraft borrowing will cost over different periods of time.

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Independent service quality survey results

Personal Current Accounts


Published February 2022

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Overall service quality

We asked customers how likely they would be to recommend their personal current account provider to friends and family.

Ranking

Overall service quality - 1st Monzo - 81%
Overall service quality - 1st Starling Bank - 81%
Overall service quality - 3rd first direct - 79%
Overall service quality - 4th Metro Bank - 74%
Overall service quality - 5th Nationwide - 67%
Overall service quality - 7th Lloyds Bank - 62%

View the full set of results

The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found here.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.