Mobile services

Manage your accounts and keep an eye on your balances with mobile alerts and text requests.

Mobile alerts

It’s important to monitor your account regularly to make sure you have enough funds to make any payments due. Our mobile alerts service offers a simple way to stay on top of your finances without even having to think about it.

There is no registration process so if we have a mobile number for you, we’ll automatically let you know when:

• You’ve started using your overdraft and are being charged. You will only receive this message once when you are first charged for using your overdraft. You have until midnight to pay in enough to avoid future daily overdraft fees. The money needs to be immediately available to use, so you could transfer money from another personal account you have with us via Mobile, Internet or Telephone Banking or pay in cash over the counter in branch.
• You’re nearing your limit. We’ll send a message when your balance falls below £50.
• You don’t have enough to pay a standing order. If you’re able to move your money from other accounts, you will have until 2.30pm (UK time) to pay in cleared funds in order to make any payments.
• You’ve reached your limit. You will only receive this message once when you first reach your limit and have zero available funds.

There are five different types of mobile alerts that you may receive to help you manage your account.

You can receive mobile alerts abroad, but please check with your service provider for any charges you may incur.

You can check if we have a valid number for you - or set one up - through Internet Banking, in a branch, or by calling us on 0345 300 0000. If you don’t want to receive alerts you can text STOP to 63338 to opt-out.

If you opt-out you may miss important messages about your account so make sure you keep track of your balance and regularly check your statements through mobile banking, internet banking or phone banking.

Text requests

Order requests

Order a replacement cheque book or a paying-in book from your mobile. It’s faster and easier than visiting a branch, and will only be charged at your standard network rate.

You don’t need to register for text alerts to place an Order Request. Follow the instructions below and we’ll send you a message back to let you know we’ve received it.

1. Send a text to 61119
2. Include these details:

• To order a cheque book: CHQ (space) your 6-digit sort code (space) your 8-digit account number. For example: ‘CHQ 123456 12345678’.
• To order a paying-in book: PIB (space) your 6-digit sort code (space) your 8-digit account number. For example: ‘PIB 123456 12345678’.

If we have any questions about your order we’ll send you a message asking you to resend the details.