In an increasingly digital world, Lloyds Banking Group is building its business and strategy with customer needs firmly at the centre. Responding to the changing pace of the digital landscape, we are working to build the bank of the future with colleagues, customers and communities in mind.
In order to truly understand customer needs and attitudes, we strive to use data for good. In partnership with academics, large corporates, social enterprises, charities and government agencies, we work to understand the UK’s digital capabilities so that we can partner with organisations and implement initiatives that will make a real difference.
In 2017 alone, working with our telephony and branch colleagues, we helped 700,000 people face to face. As part of our Helping Britain Prosper plan, we will train a further 1.8 million individuals, small businesses and charities in digital skills by 2020.
"I want everyone to make the most of digital technology; the Consumer Digital Index is critical to understanding not only the scale of the work to do, but also in informing how we can deliver targeted programmes."
Margot James, Minister for Digital and the Creative Industries
"The Consumer Digital Index provides a very valuable insight into the current environment and the digital skills gaps that exist. Working together, we can make a real difference to digital skills, to the benefit of individuals and to the nation."
Karen Price OBE, Chief Executive
"With 11.3 million adults still lacking all five Basic Digital Skills, there is a hard task ahead. By focusing on continuing what works, working in partnership and co-ordinating effectively, I think we can make a huge impact not just on reducing this number, but on improving people’s lives."
Helen Milner, Chief Executive
We would like to say thank you to all of our partners that we have worked with and that have contributed to this years Consumer Digital Index. We create the report with and for partners, and it wouldn’t be possible without them.
Hear from Margot James on the importance of the Index report and how working together in collaboration and partnerships, is key to accelerating the pace of change and creating a Britain fit for the future.
We are always looking for partners who are as passionate about the agenda and data-driven change, as we are. Please get in touch with the Digital Insights and Partnerships team at: DigitalSkillsInclusion@lloydsbanking.com