The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.


Branch and Cashpoint® locator

Update to our Branch opening hours – open 10am to 2pm

Following the Government’s confirmation of new measures to tackle coronavirus (COVID-19), our branches will remain open, but we need to make some changes to our existing services and opening hours.

We aim to keep as many branches open as we can, subject to the availability of colleagues. In some cases, we therefore may have to temporarily close a branch. All branches, effective from the 25th March, will be open from 10am to 2pm Monday to Friday. We have taken the decision not to open branches at weekends. In addition we will not be operating any of our mobile branches until further notice.

We’re committed to providing essential services, so our branches will provide the following:

  • Keep cash in our ATMs.
  • Continue to offer a counter service for cash and cheques.
  • Help our vulnerable customers and those people and businesses in financial difficulty.

We will continue to review the situation as official advice changes and we’ll do our best to keep you updated. Where a branch has closed, you can still use our online services. For more information about our online services or help on signing up, see below.

Go online and save yourself a trip

You can do so much online these days. You can keep track of your money, make payments, view your statements and much more besides. Find out more about the options. It may just save you a trip.

Learn more using our helpful guides to banking online.

And if you’re just getting used to being online, there’s free help for you to build up your skills. Find support near you to help you do more online.

British Sign Language (BSL)

If you'd prefer to use BSL, you can book branch appointments with an interpreter, or you can talk to us online with SignVideo - our BSL video chat service.

Find out more about facilities if you’re Deaf or hearing-impaired.

Post Office Services

If it’s more convenient or there isn’t a branch near you can access your current account through any of the 11,500 Post Office branches. Find out about what services are available to Personal and Business customers.

Our Flagship Branch

Find out more about our flagship branch in Manchester offering seven-day banking with longer opening hours, in a bright and welcoming environment.

Branch Closures

As a result of the way customers are choosing to use our branches, sometimes it is necessary to close, relocate or even open new branches.

Find out about branches which will be closing soon or have recently closed.

Additionally, some of our branches are temporarily closed due to the Coronavirus (COVID-19) outbreak. List of branches are affected.

Looking to speak to someone about a mortgage?

Your home may be repossessed if you do not keep up repayments on your mortgage

Find out moreabout mortgages

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).