The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.


Branch and Cashpoint® locator

Update to our Branch opening hours – open 10am to 2pm

Thank you to all our customers using Internet and Mobile Banking at the moment. It's the best way to Bank with us during the outbreak.

We’re keeping branches open to help with essential banking for those who need us. To keep us all safe, we’ve made some changes to our opening hours and the services on offer.

We’ll make sure our branches will provide the following:

  • Keep cash in our Cashpoints®.
  • Continue to offer a counter service for essential cash and cheque transactions.
  • Help our vulnerable customers and those people and businesses in financial difficulty.

All other activity and interviews will stop until further notice.

We’re keeping as many branches open as we can, but in some cases, we may have to temporarily close a branch. To help you understand which branches are affected, we have listed them.

Most of our branches are open between 10am and 2pm Monday to Friday. We’ve taken the decision not to open branches at weekends. In addition we’ll not be operating any of our mobile branches until further notice.

We’re currently working on updating this page. While this is being worked on, you can find the opening times of your closest branch by typing the name of it into Google, for example ‘Lloyds Bank Bromley’. Please check Google before you make your way to your nearest branch.

Where a branch has closed, you can still use our online services for your everyday banking.

If you do need to visit a branch please follow the social distancing rules in place. We may ask you to wait outside if it’s busy to protect you and our colleagues.

Go online and save yourself a trip

You can do so much online these days. You can keep track of your money, make payments, view your statements and much more besides. Find out more about the options. It may just save you a trip.

Learn more using our helpful guides to banking online.

And if you’re just getting used to being online, there’s free help for you to build up your skills. Find support near you to help you do more online.

British Sign Language (BSL)

If you'd prefer to use BSL, you can book branch appointments with an interpreter, or you can talk to us online with SignVideo - our BSL video chat service.

Find out more about facilities if you’re Deaf or hearing-impaired.

Post Office Services

If it’s more convenient or there isn’t a branch near you can access your current account through any of the 11,500 Post Office branches. Find out about what services are available to Personal and Business customers.

Our Flagship Branch

Find out more about our flagship branch in Manchester offering seven-day banking with longer opening hours, in a bright and welcoming environment.

Branch Closures

As a result of the way customers are choosing to use our branches, sometimes it is necessary to close, relocate or even open new branches.

Find out about branches which will be closing soon or have recently closed.

Additionally, some of our branches are temporarily closed due to the Coronavirus (COVID-19) outbreak. List of branches are affected.

Looking to speak to someone about a mortgage?

Your home may be repossessed if you do not keep up repayments on your mortgage

Find out moreabout mortgages

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).