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Lost or forgotten your PIN?

If you've locked or forgotten your PIN you have two options:

1. Know your PIN but locked it?

If you know your PIN, you can unlock it at any Lloyds, Halifax or Bank of Scotland ATM machine. Insert your card, enter your correct PIN and select Unlock my PIN from the options on screen.

2. Forgotten your PIN?

Give us a call, and we'll send you a new one in the post. You can call us on:

0345 072 5555

(+44 1733 347338 from abroad)

Lines are open 7am to 8pm Monday to Friday and 9am to 2pm on Saturday, except on UK bank holidays.

To avoid the misuse of your card, PIN or security information, you should:

  • Keep your card, PIN and security information in a safe place.
  • Never share this information with other people.
  • Check your statements carefully and report any unusual transactions to us as soon as possible.