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Ordering a replacement card reader

If your card reader is faulty, damaged or lost you can order a replacement by logging onto Internet Banking using your memorable information and following these steps:

  • 1. Log onto Internet Banking - if you have memorable information set up you can log on without a card reader.
  • 2. Click on the Admin drop down option on the top right hand side
  • 3. Click on Order additional card reader:


If you haven’t yet set up memorable information click on the ‘unable to log on’ button from the initial Online for Business log on page. You’ll be asked to fill in some details and then need to choose from four options.

Alternatively, please call us on 0345 300 0116 and an advisor will be able to order a new reader.

If you are having functionality problems, e.g. your batteries have run out, please call us on 0345 300 0116 and we will issue you a new card reader. Alternatively, card readers require 4x LR44s 1.5v batteries.

Your local branch will also be able to provide you with a new card reader.