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Account Services in Online for Business

You're able to use Online for Business for those daily activities you occasionally need to do.

Use account services to:

  • Stop a cheque - this is free
  • Ask for more information on a transaction
  • Order a replacement authentication or debit card
  • Get more information about interest rates and charges

How to find

Close up of More Actions button

Step 1

Select ‘more actions’ in the account where the service is needed.

Close up of account services section

Step 2

Select 'account services' from the menu.

Close up of several available services

Step 3

Select the service you need.

Close up of the 'Stop a cheque' option

Step 4

Complete the required form. Your account details will be completed already.

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Step 5

Track progress of the service in your inbox.

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Step 6

We'll be in touch with you once the service is complete.

We’ll respond to your request within 24 hours if it’s submitted within our business hours which are Monday to Friday 9am-5pm. If you submit a request outside of these hours, we’ll respond the following working day.

You can raise a request online to either find out more about a transaction, query interest, fees or charges, request a replacement debit or authentication card. Please note when requesting a card online, this does not include requests for new business debit or credit cards. To request a new business credit card call us on 0345 072 5555. If you are requesting to stop a cheque online , this is free. Please note that we won’t be able to stop a cheque it if it has been cashed or used already.

You can track the progress of your request by visiting your digital mailbox online.

Please note if you are trying to tell us that your card has been lost or stolen please call us on 0800 096 9799.

How long will my request take?
It depends when it is submitted, we’ll respond to your request within 24 hours if submitted within our business hours, Monday to Friday 9am-5pm. If you submit a request outside of these hours, we’ll respond the following working day.

How can I check the progress of my request?
You can track the progress of your request by visiting your digital mailbox online.

What will you use my email address for?
We will only use the email address you give us within the form to update you about the request. It will not be shared with external parties or used in any other way.