Account Services in Online for Business

You're able to use Online for Business for those daily activities you occasionally need to do.

Use account services to:

  • Stop a cheque - this is free
  • Order a replacement authentication or debit card

How to find

Close up of More Actions button

Step 1

Select ‘more actions’ in the account where the service is needed.

Close up of account services section

Step 2

Select 'account services' from the menu.

Close up of several available services

Step 3

Select the service you need.

Close up of the 'Stop a cheque' option

Step 4

Complete the required form. Your account details will be completed already.

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Step 5

Track progress of the service in your inbox.

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Step 6

We'll be in touch with you once the service is complete.

  • We’ll respond to your request within 24 hours if it’s submitted within our business hours which are Monday to Friday 9am-5pm. If you submit a request outside of these hours, we’ll respond the following working day.

    You can raise a request online to either find out more about a transaction, query interest, fees or charges, request a replacement debit or authentication card. Please note when requesting a card online, this does not include requests for new business debit or credit cards. To request a new business credit card call us on 0345 072 5555. If you are requesting to stop a cheque online , this is free. Please note that we won’t be able to stop a cheque it if it has been cashed or used already.

    You can track the progress of your request by visiting your digital mailbox online.

    Please note if you are trying to tell us that your card has been lost or stolen please call us on 0800 096 9799.

  • How long will my request take?
    It depends when it is submitted, we’ll respond to your request within 24 hours if submitted within our business hours, Monday to Friday 9am-5pm. If you submit a request outside of these hours, we’ll respond the following working day.

    How can I check the progress of my request?
    You can track the progress of your request by visiting your digital mailbox online.

    What will you use my email address for?
    We will only use the email address you give us within the form to update you about the request. It will not be shared with external parties or used in any other way.

*We don’t charge you for Mobile Banking but your mobile operator may charge you for certain services such as downloading or using the app, so please check with them. You will need a smartphone running iOS or Android. The app is not compatible with some older versions of the operating systems – check the App Store or Google Play for more details. Internet Banking registration required. Services may be affected by phone signal and functionality. Use of Mobile Banking is subject to our Business Internet Banking Terms and Conditions.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. Telephone: 020 7626 1500

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.