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Lloyds Bank Commercial Finance is already supporting around 10,000 clients, from start up to multinational, demonstrating our real commitment to the UK Business community.

We believe that our products and services, and our staff, are amongst the best in our industry, and our aim is to provide excellent client service at all times – we believe in treating our clients fairly in all our dealings with them.

For this reason we offer all our clients, and prospective clients our Business Charter.

Before you become a client


Our decision pledge

Businesses with turnover up to £25m

We will give you a clear and straightforward indicative decision on our offer (ie accept, accept subject to more information, or decline) within 48 hours of our first meeting with you, so you know where you stand quickly.

Businesses with turnover over £25m

We will give you a clear and straightforward indicative decision on our offer (ie accept, accept subject to more information, or decline) as soon as is practicable, so you know where you stand. We will give you clear reasons for any request for more information, or for a decline decision.

When you become a client


Our service pledge

If, at the end of the initial six months, you are dissatisfied with our service and wish to terminate your relationship with us, you may reclaim a refund of the service fee you have paid during that period. All we ask of you is the opportunity to resolve any concerns that may occur during this time. The service pledge is only applicable to Invoice Factoring and Invoice Discounting facilities.

Our termination pledge

During the first six months following the commencement of your agreement you may terminate your facility without incurring a termination fee by giving us 28 days notice, unless we agree and document a different fixed termination period with you at the outset of the agreement. After the initial six month period our normal contractual termination conditions will apply. In the event of termination all outstanding balances must be cleared by the termination date. The termination pledge is only applicable to Invoice Factoring and Invoice Discounting facilities.

Client Charter terms and conditions

This Charter sets out the principles of our working arrangements with you. The notes below detail the arrangements that support these pledges.

The Charter covers all client Factoring and Invoice Discounting facilities that are linked to business invoices. It does not extend to facilities linked to stock, plant & machinery, and property, or for cash flow loans.

Service Pledge

Should the service of Lloyds Bank Commercial Finance, as outlined in our agreement, not meet your expectations you may claim a refund of the Service Fee that you have paid in the first six months of our relationship. The following conditions apply to this pledge:

  • During the first 6 months of your Agreement, Lloyds Bank Commercial Finance will take all appropriate steps to rectify any complaints submitted in writing to your Client Manager.
  • If our remedial actions do not rectify the situation, Lloyds Bank Commercial Finance will refund in full the service fee already paid by you during the first 6 month period.
  • Any refund will be paid at the end of the first 6 months period. Lloyds Bank Commercial Finance will not refund any service fee if you have broken any of the Operating Conditions in your Agreement.
  • Our service pledge is only applicable to Invoice Factoring and Invoice Discounting facilities.
  • If the conditions of this pledge are different from those in your Agreement the conditions in this Charter shall apply.

Termination Pledge

During the first six months following the commencement of your agreement you may terminate your facility without incurring a termination fee by giving us 28 days notice, unless we agree and document a different fixed termination period with you at the outset of the agreement. After the initial six month period has passed our normal contractual termination conditions will apply. In the event of termination all outstanding balances must be cleared by the termination date.

The following conditions apply to the termination pledge:

  • The pledge covers all situations where you choose to switch to another factor/ discounter, to your bank, or to your own cash management arrangements.
  • Should your business cease to trade or enter into any insolvency then our normal contractual termination arrangements will apply.
  • Our termination pledge is only applicable to Invoice Factoring and Invoice Discounting facilities.