Inter-bank agency agreements are arrangements between banks, which provide a range of branch counter services to another bank’s customers by prior arrangement.
They provide a convenient service to business customers who find accessing their own bank’s branches difficult – for example due to location.
The nature and range of the counter services offered under an IBAA is at the discretion of the providing bank.
The counter services available at Lloyds Bank branches are:
Whilst we wish to be as helpful as possible, there may be local circumstances where we are unable to provide all of these services, for example, if the anticipated volumes of activity exceed the branch capacity.
Once the service is set up, we will claim back charges from your own bank on a quarterly basis. The additional charge, if any, made by the account-holding branch is negotiated with you.
The set-up of a new IBAA can only be made by the account-holding bank.
Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.
Please note that any data sent via e-mail is not secure and may be read by others.
Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 0207 626 1500.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.