Card readers
Accept card payments with our wide range of face-to-face solutions.
If you don’t recognise a transaction there could be a few reasons. Here’s how you can find out more.
To see more detail about the transaction
For more support, look for the help icon at the top of the page when you’re logged on
To see more detail about the transaction:
If the transaction is showing in ‘view pending transactions’, the name of the business may be different from the actual name that will show on your full statement.
The codes on your statement will help you understand what type of payment it was.
Common transaction types are:
Sometimes a subscription fee may be charged even if you weren’t expecting it.
In many cases subscriptions are set up on your debit or credit card. You’ll have given a company permission to take a regular payment from your card.
To cancel a subscription it’s best to speak to the business you set it up with first.
To get you to the right place, we just need to check a few details with you.
Do you have a named Relationship Manager?