Contact Us

Whatever you need, let us know and we’ll do our best to help with your enquiry. So you get through to the right people straight away, choose a department from our options below.


Help and support

Visit our help and support centre for guidance on using our online services, managing your accounts and useful forms.

Help and support



Existing customer general enquiries

Save time with Telephone Banking


Have your account number and sort code to hand and enter your date of birth when you call so that you can confirm your identity automatically. You can then enter digits from your security number & password and use our automated features, or be transferred through to the right team straight away.


Our automated features allow you to quickly transfer money between accounts, hear your balances, cancel direct debits and much more. Call 0345 072 5555. If you're calling from abroad or prefer not to use the 0345 number you can call +44 173 3347338.


Lines are open Monday to Friday - 7am to 8pm and Saturday -  9am to 2pm except on UK bank holidays.


Learn more about our Telephone Banking self service


Report fraud

How to report fraud

Think you’ve been a victim of fraud? Please contact:

Debit card team
Call us on 0800 500 3920


Business credit or charge card
Call us on 0345 602 2042

To help keep your business account safe, you need to tell us right away if you've:

  • Shared your password.
  • Shared your card reader codes.
  • Let someone take control of your computer.
  • Been told to move money into another account.
  • Seen payments that don’t make sense.

If you think you’ve done any of the above, please call:

Online for Business
0800 056 3099


Commercial Banking Online
0800 169 1296
+44 1293 762 380 from abroad.
Lines are open 24 hours a day.


Scam emails

Remember, we will never send you an email or a link to a website that asks you to enter your Internet Banking details. If you get anything like this, do not reply and forward it to our fraud team:


Report a lost/stolen PIN

If your card, PIN or security information has been lost, stolen, misused or disclosed to a third person, please see lost, stolen and misuse reporting.


Help using Online Services

Online for Business
0345 300 0116. Lines are open Monday – Friday 7am – 8pm and Saturday, 9am – 2pm.  This is excluding bank holidays.


You can call us using Relay UK if you have a hearing or speech impairment. There's more information on the Relay UK help pages.
Sign Video services are also available if you’re Deaf and use British Sign Language.


Commercial Banking Online
0808 202 1390
Lines are open 8am to 6pm Monday to Friday.
Please have your Telephony PIN with you when you call so we can identity you.


Open a new account

To open a business account, you can apply online whenever it suits you. Please visit our business accounts page

If you are unable to apply online, you can call us on 0345 304 3546. Lines are open 9am to 5pm Monday to Friday, except on UK bank holidays.


Business Banking Customer Review Team

The Business Banking Customer Review Team use a process to understand your business if your turnover is between £0-£3m, and ensure all our customer records are up to date. If you have had a request from us to update our records please call us on 0345 901 3144. Lines are open 9am to 5pm Monday to Friday, except on UK bank holidays.


Fixed Term Deposits & 32 Day Notice Accounts

To discuss your Fixed Term Deposit or 32 Day Notice Accounts call us on 0345 305 5555

Lines are open 8am to 5pm Monday to Friday, except on UK bank holidays.


Taking payments with Cardnet 

Existing customers:

Call us: 01268 567 100. Lines are open 8am to 9pm Monday to Saturday.

New customers:

If you’re interested in Cardnet, or want to add an additional merchant service to your account, please: Request a call back

Call us on 0330 134 7976. Lines are open 8am to 9pm Monday to Saturday.

Email us:

By post:

Cardnet Merchant Services
Phoenix House
Christopher Martin Road
SS14 3EZ

  • Call the departments listed below if you have a query about a specific product or service.

    BACSTEL-IP: 0345 982 5325, Option 2

    Business charge and credit card: 0345 602 2042

    Debit card disputes: 0345 300 6699

    International customer services: 0345 300 0101

    Invoice Finance and Asset Based Lending: 0800 587 5963T

    Money market deposits: 0345 305 5555

    Online for Business: 0345 300 0116

    Lost or stolen cards: 0800 096 9779

    Commercial Banking Online: 0808 202 1390

  • Discuss your accounts if they have been transferred to Commercial Banking Recoveries.

    When calling, please quote the reference in your letter.

    Call any of these numbers:

    Lines are open from 8am to 5pm Monday to Friday, except on UK bank holidays.

  • For more information download our guide to financial assessment and difficulties (PDF, 117KB).

    You can also find additional information here: MoneyHelper website and Business Debt Line website

    We will consider cases of financial difficulty sympathetically and positively. You’ll usually spot problems first and should let us know as soon as possible. If we become aware of problems, we’ll let you know in writing. If speed seems to be important, we may try to contact you by phone, fax or email.

    A few examples of situations that may concern us, particularly if you do not explain what is happening, are if you:

    • Go overdrawn without our agreement.
    • Go over your agreed overdraft limit, especially more than once.
    • Experience large increases or decreases in your business’s turnover.
    • Are trading at a loss.
    • Suddenly lose a key customer or employee.
    • Sell a large part of your business.
    • Use a facility for purposes other than those agreed with us.
    • Fail to make a loan repayment.
    • Do not keep to conditions set out in the loan agreement.
    • Do not supply agreed monitoring information on time.
    • Have another creditor bringing a winding-up petition or other legal action against your business.

    We’ll do all that we can to help you overcome any difficulties. For example, we’ll develop a plan with you for dealing with your financial difficulties and confirm, in writing, what we have agreed.

  • We set out to provide the highest level of customer service. However, if you ever have a concern or complaint, please speak to either the Business Management Team on 0345 072 5555 or your Relationship Manager (if applicable). They are able to resolve the vast majority of problems quickly and effectively and will try to sort things out for you. Lloyds Bank plc is covered by the Financial Ombudsman Service, whose contact details are:

    Financial Ombudsman Service
    Exchange Tower
    E14 9SR
    0800 023 4567

    Business Banking Resolution Service 

    If your complaint is not eligible for the Financial Ombudsman Service, you may be able to have your complaint reviewed by the Business Banking Resolution Service (BBRS).

    Please note that the BBRS is closing, and it will not accept the registration of any complaints after 13th December 2024.

    For further information, please refer to their website, or email or telephone on 0345 646 8825. Alternatively, you can write to the BBRS at, Business Banking Resolution Service, CEDR - Centre for Effective Dispute Resolution, 100 St Paul’s Churchyard, London, EC4M 8BU.

    Go to our page for details on our complaints procedure or see How To Voice Your Concerns.

    Making a complaint about Cardnet®

    Cardnet aims to give you the highest level of service. So if we make a mistake, or if there is something you feel we could do better, please tell us and we’ll do our best to put it right. Most problems that arise can be resolved quickly if you talk to us as soon as possible.

    Find out how to raise a complaint to Cardnet

  • If you’ve lost someone in your business or who operated a business account, we’re here to help make the process of sorting out the finances as simple and straightforward as possible.

    Should the worst happen you can rely on us to give you guidance and support when you need it most.

    Help with bereavement

Please note that any data sent via email is not secure and could be read by others.

Important Legal Information

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

The products and services outlined on this site may be offered by legal entities from across Lloyds Banking Group, including Lloyds Bank plc and Lloyds Bank Corporate Markets plc. Lloyds Bank plc and Lloyds Bank Corporate Markets plc are separate legal entities within the Lloyds Banking Group.

Lloyds Bank is a trading name of Lloyds Bank plc, Bank of Scotland plc and Lloyds Bank Corporate Markets plc. Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no.2065. Bank of Scotland plc. Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC327000. Lloyds Bank Corporate Markets plc. Registered office 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 10399850. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278, 169628 and 763256 respectively.

We adhere to The Standards of Lending Practice which are monitored and enforced by the LSB:

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.