Help & Support

Amend a standing order

Find out how to amend a standing order set up by someone in your business.  You can change the amount, the date it’s paid on or how often it’s paid.

I’m registered for Online for Business

  1. Log onto Online for Business
  2. Select More Actions next to the account the standing order is paid from.
  3. Choose Direct Debits and standing orders, then Manage standing orders.
  4. Find the standing order you want to amend.

I’m registered for Commercial Banking Online

You can view and cancel Standing orders in Commercial Banking Online.  You’ll need a role with the right permissions to do this.  Your administrator can do this for you by following the steps below. 

To set up a new Standing order or change an existing one contact us directly.  To get you to the right place select Still need help below.

How to view a Standing order

  1.  Logon to Commercial Banking Online.
  2. Go to Manage payments and select Standing orders.
  3. Enter the details for the account the Standing order is paid from and click Search.

How to cancel a Standing order

  1. Logon to Commercial Banking Online. 
  2. Go to Manage payments and select Standing orders.
  3. Enter the details for the account the Standing order is paid from and click Search.
  4. Select the Standing order you want to cancel and click Cancel Standing order.  
  5. Double check the details and click Delete.
    1. Logon to Commercial Banking Online and select Administration.
    2. Find the user you want to edit. Click the arrow next to the user in the Actions column and select Edit user. 
    3. Select Assign user roles from the progress bar. Make sure Payments and cash management and a role name are both selected. 
    4. Next select Standing orders and Direct Debits and choose which permission to add: View Standing orders or Cancel Standing orders.  When you're done, click Save and continue. 

    We'll send the user an email to let them know their permissions have been changed.

By Post

To amend a standing order, complete and print the form below.  Sign it in in line with the signing rights for making a payment from your business accounts and send it to the address provided in the form.

Download the Amend a standing order or direct debit form (PDF, 139KB)

 

Having trouble downloading the form?

You may need to save it to your computer. To do so 

  • on a computer, right-click and select ‘Save link/target as’.
  • on a tablet, select ‘open with’ and choose a PDF reader app.

You’ll also need the latest version of Adobe Reader. 

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