Help & Support

Amend a standing order

Find out how to amend a standing order set up by someone in your business.  You can change the amount, the date it’s paid on or how often it’s paid.

I’m registered for Online for Business

  1. Log onto Online for Business
  2. Select More Actions next to the account the standing order is paid from.
  3. Choose Direct Debits and standing orders, then Manage standing orders.
  4. Find the standing order you want to amend.

I’m registered for Commercial Banking Online

You can view and cancel Standing orders in Commercial Banking Online.  You’ll need a role with the right permissions to do this.  Your administrator can do this for you by following the steps below. 

To set up a new Standing order or change an existing one contact us directly.  To get you to the right place select Still need help below.

How to view a Standing order

  1.  Logon to Commercial Banking Online.
  2. Go to Manage payments and select Standing orders.
  3. Enter the details for the account the Standing order is paid from and click Search.

How to cancel a Standing order

  1. Logon to Commercial Banking Online. 
  2. Go to Manage payments and select Standing orders.
  3. Enter the details for the account the Standing order is paid from and click Search.
  4. Select the Standing order you want to cancel and click Cancel Standing order.  
  5. Double check the details and click Delete.
    1. Logon to Commercial Banking Online and select Administration.
    2. Find the user you want to edit. Click the arrow next to the user in the Actions column and select Edit user. 
    3. Select Assign user roles from the progress bar. Make sure Payments and cash management and a role name are both selected. 
    4. Next select Standing orders and Direct Debits and choose which permission to add: View Standing orders or Cancel Standing orders.  When you're done, click Save and continue. 

    We'll send the user an email to let them know their permissions have been changed.

Amend a standing order form

To get you to the right form, we just need a bit of information from you.

Based on your answers, here’s how to set up a standing order:

Complete the form below

To amend a standing order complete and print the form below. Sign it in line with your bank mandate, send it to the address provided in the form. 

How to access this form:

If you can’t open the form in the browser, you can save and open it in Adobe PDF reader:

  1. Use the link below and select 'Save as'
  2. Select where you’d like to save the file, for example in your downloads folder
  3. Open the folder where you saved the file and look for ‘11571_lloyds’
  4. Right-click the file and open with ‘Adobe PDF reader.’

Based on your answers, here’s how to set up a standing order:

Complete the form below

To amend a standing order complete and print the form below. Sign it in line with your bank mandate, send it to the address provided in the form. 

How to access this form:

If you can’t open the form in the browser, you can save and open it in Adobe PDF reader:

  1. Use the link below and select 'Save as'
  2. Select where you’d like to save the file, for example in your downloads folder
  3. Open the folder where you saved the file and look for ‘11571_MC_CIC’
  4. Right-click the file and open with ‘Adobe PDF reader.’

Frequently asked questions

  • Yes, depending on your level of access, you can cancel standing orders set up on your accounts.

    On the account details screen, find the account the standing order is paid from and select ‘More’ and  ‘Standing orders’. Then open the standing order you want to delete and select ‘Delete’. 

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