Help & Support
Amend a standing order
Find out how to amend a standing order set up by someone in your business. You can change the amount, the date it’s paid on or how often it’s paid.
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- Logon to Commercial Banking Online and select Administration.
- Find the user you want to edit. Click the arrow next to the user in the Actions column and select Edit user.
- Select Assign user roles from the progress bar. Make sure Payments and cash management and a role name are both selected.
- Next select Standing orders and Direct Debits and choose which permission to add: View Standing orders or Cancel Standing orders. When you're done, click Save and continue.
We'll send the user an email to let them know their permissions have been changed.
Frequently asked questions
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Yes, depending on your level of access, you can cancel standing orders set up on your accounts.
On the account details screen, find the account the standing order is paid from and select ‘More’ and ‘Standing orders’. Then open the standing order you want to delete and select ‘Delete’.
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To get you to the right place, we just need to check a few details with you.