Set up a standing order

Find out how to set up a standing order from your business accounts.

Standing orders are a way of making fixed payments to a person or business on a regular basis. You control the amount, as well as when and how often it’s paid.

You can also use a standing order to make regular payments into an Instant Access Account, making it easier to put money aside while still having access to it whenever your business needs it.

Online for Business

From June 2026, we're refreshing Online for Business with new branding, an updated design and improved navigation. Over the next few weeks, you may see either the current layout or the new experience.

The guidance below will help you with both versions.

Log in to Online for Business

It's easy in the app

  1. Go to 'Home', then select the account the standing order is to be paid from.
  2. Select the three dots icon then 'Standing orders and Direct Debits'.
  3. Click on 'Set up standing order’.
  4. In the next screen, you can either choose an existing recipient or select 'Pay someone new’.
  5. Select the option ‘Make a standing order’.
  6. Then choose the frequency of the standing order, the date of the first payment and a reference.
More on the app

  • You can set up and cancel standing orders in Commercial Banking Online.

    To do this, you’ll need:

    • Access to the relevant standing order role(s).
    • Access to the bank accounts you want to use for standing orders.​

    Your administrator needs to give you these permissions. They can get support by selecting ‘Help’ in the top navigation bar when logged into Commercial Banking Online.​

    How to create a standing order

    1. Go to ‘Manage payments’, select ‘Standing orders’, and then ‘Create a standing order’.​
    2. Select the account you’d like to set up the standing order against and select ‘Confirm’.​
    3. Select ‘Add beneficiary’ and enter the beneficiary’s details.
    4. Next, enter the standing order amount, start date, frequency, and how long you’d like the standing order to continue for. You can also enter a reference, which will show on the beneficiary's records.​
    5. After entering these details, click ‘Next’. On the ‘Check details’ screen, you can review all the details entered. If you need to change anything, click ‘Previous’ and if you’re happy to proceed, select ‘Submit’.​

    The standing order will then be ready for approval.​

    How to approve a standing order

    There are three approval methods, Approve, Approve own and Auto approve.

    Your administrator sets the approval methods. Ask them which one is being used. If you need support with approving, select ‘Help’ in the top navigation bar when logged into Commercial Banking Online.​

It's easy in the app

  1. Go to 'Home', then select the account the standing order is to be paid from.
  2. Select the three dots icon then 'Standing orders and Direct Debits'.
  3. Click on 'Set up standing order’.
  4. In the next screen, you can either choose an existing recipient or select 'Pay someone new’.
  5. Select the option ‘Make a standing order’.
  6. Then choose the frequency of the standing order, the date of the first payment and a reference.

Online for Business

From June 2026, we're refreshing Online for Business with new branding, an updated design and improved navigation. Over the next few weeks, you may see either the current layout or the new experience.

The guidance below will help you with both versions.

  • You can set up and cancel standing orders in Commercial Banking Online.

    To do this, you’ll need:

    • Access to the relevant standing order role(s).
    • Access to the bank accounts you want to use for standing orders.​

    Your administrator needs to give you these permissions. They can get support by selecting ‘Help’ in the top navigation bar when logged into Commercial Banking Online.​

    How to create a standing order

    1. Go to ‘Manage payments’, select ‘Standing orders’, and then ‘Create a standing order’.​
    2. Select the account you’d like to set up the standing order against and select ‘Confirm’.​
    3. Select ‘Add beneficiary’ and enter the beneficiary’s details.
    4. Next, enter the standing order amount, start date, frequency, and how long you’d like the standing order to continue for. You can also enter a reference, which will show on the beneficiary's records.​
    5. After entering these details, click ‘Next’. On the ‘Check details’ screen, you can review all the details entered. If you need to change anything, click ‘Previous’ and if you’re happy to proceed, select ‘Submit’.​

    The standing order will then be ready for approval.​

    How to approve a standing order

    There are three approval methods, Approve, Approve own and Auto approve.

    Your administrator sets the approval methods. Ask them which one is being used. If you need support with approving, select ‘Help’ in the top navigation bar when logged into Commercial Banking Online.​

Online for Business guidance

To set up a standing order using Online for Business, you’ll need to log in. Log in to Online for Business

 

If you see the new look, use these steps

  1. Select 'Payments' underneath the account the standing order will be paid from.
  2. Choose who to pay, then enter the amount and reference.
  3. Tick the ‘Make this a standing order’ box and you will now see some additional fields.
  4. Select when the payment should start, how often it should be made and how long it should continue for.
 

If you don’t see the new look, use these steps

  1. Select 'Payments and transfers' next to the account the standing order will be paid from.
  2. Choose who to pay, then enter the amount and reference.
  3. Tick the ‘Repeat Payment (make this a standing order)’ box.
  4. You’ll now see some additional fields. Select when the payment should start, how often it should be made and how long it should continue for.

You’ll be able to view, change or delete your standing orders at any time in Online for Business.

Frequently asked questions

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