Help & Support

Use the search box below to quickly find what you need.

Can’t find what you’re looking for? 

Here’s some of the most frequently searched-for topics: 

Manage who can access your accounts

Add or remove account users

Find out moreabout adding or removing account users

Change address

Tell us if your business has moved

Find out moreabout changing address

Fix card reader problems

Tips if your card reader isn’t working or your replacement hasn’t arrived

Find out moreabout card readers

Telephone Banking

Find out how to use our fast and simple Telephone Banking self service, so that you take care of your day-to-day banking at a time and place that suits you.

More about Telephone Banking

Coronavirus (COVID-19) – Supporting your business

Find out what additional financial support is available for businesses impacted by coronavirus. 

Find out moreabout how we can support you

Fraud prevention

Guidance and support to stay one step ahead of the fraudsters. Make sure your business is protected.

Find out more

Cyber risk

Reduce your exposure and get help managing the cyber-threat facing your business.

Find out more

Useful forms and resources

Find a list of online forms and resources to help you add signatory access, remove or amend access for existing IB users, create or amend a standing order, understand what protection you have with Direct Debits and more, all in one convenient place.

Useful forms for business with a turnover of £0-£3m

Useful forms for business with a turnover of £3m-£25m

Please notify us if you notice any unusual activity from your account, or if your card is lost or stolen.

Reporting lost or stolen cards

Disputing a transaction

Reporting fraud

Claiming a Direct Debit back

Support through financial difficulty

We understand our customers may face a range of different problems but most of these will impact on revenue and short-term cash flow requirements.

Lloyds Bank is committed to helping customers find a way forward if they are experiencing financial difficulty.

Find out moreabout Support through financial difficulty

Help with bereavement

If you’ve lost someone in your business or who operated a business account, we’re here to help make the process of sorting out the finances as simple and straightforward as possible.

Should the worst happen you can rely on us to give you guidance and support when you need it most.

Help with bereavement

Can’t find what you’re looking for? Ask us a question.

Ask us a question and our tool will guide you to the right page or who to contact.

Ask a question

Contact us

If you are an existing customer, please contact either your Relationship Manager, or our Business Management team on 0345 072 5555.

If you're a new customer, please call us on 0800 056 0056.

Lines are open Monday to Friday - 7am to 8pm and Saturday -  9am to 2pm except on UK bank holidays.

Twitter

Got a question?

We’re on Twitter 9:15am to 5:15pm Mon-Fri.

You can receive news and product updates and share your feedback and experiences with us.

Tweet us @lloydsbankbiz

Business guides

Practical guides to support you in developing your business - from starting up, scaling up, through to exporting internationally.

* We don’t charge you for the Mobile Banking app but any applicable account transaction charges will still apply. You should also check with your mobile operator as they may charge you for certain services such as downloading or using the app. You will need a smartphone running iOS or Android. The app is not compatible with some older versions of the operating systems – check the Apple App Store or Google Play for more details. Business Internet Banking registration required. Services may be affected by phone signal and functionality. Use of Mobile Banking is subject to our Business Internet Banking Terms and Conditions.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. Telephone: 020 7626 1500

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.