Help and support
Supporting your banking needs
If you're a full access user, you can update your business, registered, mailing and personal addresses within Online for Business and the Business banking app.
Online banking
Our online services
You can pay in cheques, transfer money, and do much more, all from your mobile.
Accounts and savings
Everyday banking and payments
Find out more
On top of great account features, there's no fee for a year and you can get an instant decision on credit.
Borrowing
Loans, cards and finance
Find out more
Got a Business Credit Card or Charge Card? Find out how to manage your account, make payments and update details.
Take payments
Card readers and online
Existing customers
Accept card payments with our wide range of face-to-face solutions.
International trade
Business at home and abroad
Existing customers
Insurance
Find the right cover
Find out more
Help protect your business from legal fees and compensation costs if a customer, client or other third party makes a claim against you.
Insights and resources
Sector, start-up, run and grow
Follow our 10 essential steps to turn your dream into a successful and sustainable start-up.
Corporate solutions
For corporates & institutions
Useful resources
Find the latest insights, reports, expert commentary, client case studies, and economic and markets updates.
Hear from the businesses we’ve worked side by side with to overcome challenges and succeed. Browse the customer stories below or use the filters to select the topic and subtopic you’re interested in.
Doing things the right way – how manufacturer Astonish turned a £22m investment into £70m growth.
19 Jan 2026
9 mins
Two sisters become one of Wales' fastest growing businesses. Find out how building trust and maintaining integrity can bring success.
19 Dec 2025
3 mins
How Stephens Scown LLP, a solicitor’s firm based in Exeter, transformed its office into a beacon of sustainability and employee wellbeing.
18 Dec 2025
3 mins
A family-run dental group is continuing its growth journey with the successful opening of a new practice in Knaresborough, bringing high-quality dental care and new jobs to the local community. Supported by Lloyds, The Dental Hub has expanded to four sites across North Yorkshire.
1 Dec 2025
2 mins
Chelmer Foods sources, imports and distributes foods from more than 20 countries. Find out how Invoice Finance supports this seasonal business with their day-to-day cash flow.
20 Nov 2025
5 mins
Discover how Mark Esho MBE overcame adversity to become a tech innovator, author, and advocate for inclusion.
20 Nov 2025
4 mins
How a recruitment firm built a successful family-run business while overcoming the challenges of profound deafness.
13 Nov 2025
5 mins
The small firm making a big impact on critical infrastructure projects.
31 Oct 2025
8 mins
Beard Surgeon has created a fresh take on male grooming, achieving £1 million sales in a year with support from Lloyds.
24 Oct 2025
4 mins
AW Hainsworth’s high quality wool products are renowned around the world. It’s now targeting £30m in revenue by 2030, with plans for expansion into new markets and new products.
17 Oct 2025
4 mins