Financial Institutions Sentiment Survey 2020: Looking beyond lockdown

Share
       Share via email

Added: Date: 25/09/2020

This interactive report reveals some fascinating insights into how firms have been impacted by the Covid-19 pandemic, their post-lockdown strategic plans and why notable initiatives, such as sustainable finance, are moving up the agenda.

We’ve surveyed more than 100 senior decision makers at global banks, insurers, wealth and asset managers and more, to get a deeper understanding of the factors impacting the UK financial services sector during one of the most turbulent years in living memory.

By clicking on the panel above, you can navigate your way through the full research quickly and easily.

The topics covered include:

The impact of Covid-19 on financial services

The report finds a sector, which has leant into the unprecedented economic impact of the coronavirus pandemic, experiencing a combination of optimism and caution both for itself and the wider economy.

UK financial institutions have shown resilience in the face of Covid-19, despite an uncertain economic outlook. Indeed, the majority of firms, at the time of writing, still expect to maintain or grow revenues and jobs in the year ahead.

How technology will continue to drive the sector’s prosperity

Technology remains the top investment priority for the UK financial services sector as firms seek to drive efficiency, improve customer experience and grow market share in an increasingly competitive environment.

Cybersecurity, the cloud and Application Programming Interfaces (APIs) lead the way in investment priorities for firms. Interestingly, the excitement around blockchain acquisition has faded since 2019, quite possibly signifying firms’ aims to embed and drive value from previous investments.

Spotlight on sustainable finance

The sector’s commitment to sustainability is sincere and substantial. Many respondents of the survey said environmental sustainability was a priority, implying that it is core to their overall strategy and accountability.

Financial institutions have an opportunity to collaborate and lead systemic changes that are needed to support this transition, though finding the right people with the relevant skills and expertise presented an ongoing challenge.

For a more detailed look at the research, click on the panel at the top of the page.

Share
       Share via email

Related links

Sustainable Finance

Funding from Lloyds Bank can support a broad range of investments in sustainable business – from small improvements in environmental impact, right through to large-scale renewable energy infrastructure.

Financial Institutions

Our global specialist financial institutions team works with some of the biggest banks and financial institutions around the world.

Contact us

For more information, contact your local relationship director or use our online directory.

Important legal information

The products and services outlined on this site may be offered by legal entities from across Lloyds Banking Group, including Lloyds Bank plc and Lloyds Bank Corporate Markets plc. Lloyds Bank plc and Lloyds Bank Corporate Markets plc are separate legal entities within the Lloyds Banking Group.

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service. Please note that any data sent via e-mail is not secure and may be read by others.

Lloyds Bank is a trading name of Lloyds Bank plc, Bank of Scotland plc and Lloyds Bank Corporate Markets plc. Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no.2065. Bank of Scotland plc. Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC327000. Lloyds Bank Corporate Markets plc. Registered office 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 10399850. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278, 169628 and 763256 respectively.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on Lloyds Banking Group can be found at www.lloydsbankinggroup.com

While all reasonable care has been taken to ensure that the information provided is correct, no liability is accepted by Lloyds Bank for any loss or damage caused to any person relying on any statement or omission. This is for information only and should not be relied upon as offering advice for any set of circumstances. Specific advice should always be sought in each instance.