FAQs for Clubs, Charities and Societies

Find answers to the most common queries relating to the set up and servicing of your Club, Charity or Society account.

Applying for a product

A Club, Society, Association and Not for Profit Limited Company – can apply for a Treasurers’ Account online or by calling our business management team.

All other not for profit organisations (including Church and Charity Organisations) can only apply by calling our business management team.

Apply online

Apply by phone

0800 056 0056
Call us to talk to our business management team. We are available from 9am to 5pm Monday to Friday.

Please have this information available when you contact us to ensure your application is completed promptly:

Personal Information:

  • Full names, dates of birth, nationality and 3-year personal address history including the month and year moved into the property.
  • Permission to run a credit search for each party on the application.

Organisation Information:

  • Details of the nature of your organisation and the anticipated turnover within the first year.
  • Your organisation’s address.
  • If your organisation, company or partnership is registered with Companies House or Charities Commission, you’ll need your registered number and registered address.

How long does it take to open a new Clubs, Charities and Societies account?

It usually takes 2-4 weeks to open a new account.

How do I get a debit card?

You can apply over the phone on 0345 072 5555 or by completing a Business Debit Card application form. Applications are subject to further eligibility checks. Having problems viewing the form? Read our troubleshooting guide.

How do I get a cheque book?

You can order a cheque book through Internet Banking. Alternatively you can call us on 0345 072 5555 or go into your local branch.

How can I switch my Club, Charity or Society account?

Find out how to use the Current Account Switch Service to move your account.

Managing your accounts

Call us on 0345 072 5555 or go into your local branch.

Call us on 0345 072 5555 or go into your local branch. You can also download a change of address form and post it to us.

If you no longer need the account it can be closed by submitting an account closure form. The request must be signed in accordance with your mandate. Closure usually takes place within 2 weeks of receipt of a fully completed form, but may take up to 4 weeks.

You can deposit at your cash or cheques at your local branch. Use our branch locator to find out where your nearest branch is.

You can also make deposits at one of c11,500 Post Office counters nationwide. Use the Post Office branch finder to find out where your nearest Post Office is.

It’s quick and easy to fill out a mandate variation form. Alternatively amendments to mandates can be done by calling us on 0345 072 5555 or in your local branch. Changes usually take up to 2 weeks from receipt of a completed form.

Banking online

Complete our online registration form to register for Internet Banking. Alternatively you can call us on 0345 072 5555 or visit your local branch. Once you are registered for Internet Banking you can set up mobile banking.

You can remove users by using our Mandate Variation form.

If it’s a standalone de-registration you can also contact the Internet Banking Helpdesk on 0345 300 0116.

You can self-service the order online either via the `Having problems logging on/having trouble logging in` option on the log in screen, by completing the required mini application and select `Order a replacement card and Card Reader` The card reader will be sent to the business address within 10 working days.

Payments

A Current Account can accept all the usual forms of payments, such as a Faster Payment or a Standing Order. Find out more about our payment services.