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Having problems viewing a PDF?

We've outlined a few steps for you to try:

Install/upgrade to the latest version of Adobe Reader

Follow the instructions and after installation is complete, restart your computer and test the PDF again to see if you can view it.

Download Adobe Reader

Download the form to your computer and open with Adobe Reader

Navigate back to the page on our site with the PDF you were trying to open, right-click the PDF link and save it to your computer before opening it. This is done differently depending on your browser:

  • Chrome - right-click and 'Save link as...'
  • Internet Explorer - right-click and 'Save target as...'
  • Edge - right-click and 'Save target as...'
  • Firefox - right-click and 'Save Link As...'

Once saved to your computer, navigate to the PDF file, right-click to 'Open with' and select Adobe Reader.

Still having issues?

Find further in-depth support on the Adobe website.


While all reasonable care has been taken to ensure that the information provided is correct, no liability is accepted by Lloyds Bank for any loss or damage caused to any person relying on any statement or omission. This is for information only and should not be relied upon as offering advice for any set of circumstances. Specific advice should always be sought in each instance.

Important legal information

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 0207 626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.