We want your business to stay safe and secure when it banks online. Our guides can help you to spot a scam and find out how to avoid them. They also give advice on how to use your card safely.
How to use your business bank card safely
You or your staff may need to pay for things outside of work. The safest way to do this is with a debit or credit card.
This gives you the best kind of protection against scams.
Using a cash machine
If you can, use a cash machine inside a bank branch. It’s safer and can give you more privacy.
Keep an eye out for people looking over your shoulder. You don’t want to let anyone stand close enough to see what you're doing.
Shield the keypad so no one can see what you enter.
And if someone offers to help you use the card, put it away and leave. This is a scam to try to see your PIN or steal your card.
Using a card machine
More and more shops use a card machine to let you pay by card. If you pay this way, follow these steps to stay safe:
- Hold on to your card - Whoever serves you shouldn’t have to take your card away. Never let it out of your sight.
- Go to a till - You can always pay at a till or wait for a card machine to come to you.
- Touch and go - Contactless or a phone app lets you pay for things quickly and safely. And you don’t have to use your PIN.
- Hide your PIN - Shield the keypad so no one can see what you enter.
Keep your card and PIN safe
Know where your business card is at all times. And never share your PIN, even with other colleagues at your firm.
Make sure the PIN is memorised and not written down. If a person knows the PIN they could try to use the card.
Change your PIN if you think someone has seen or knows it. You can do this on a Lloyds Bank cash machine.
Protect your card and reader codes
Card reader codes allow you to make payments and carry out other actions on a business account.
We'll never get in touch to ask you for a card reader code.
To help keep the account safe, NEVER share a card reader code with anyone.
Unknown payments and disputes with a seller
If you don't get what you thought you were buying, it may not be fraud. The same can be said for a payment on your statement that you don’t recognise.
Top tips for payment disputes
Contact the seller – Try to speak to the person or company you made a payment to
Check your accounts – You may already have a refund, or it could be pending
Check your right to cancel - You may be able to find these in any written terms and conditions
Lloyds Bank will never ask you to:
- Share account details like user ID, password and memorable information.
- Tell us the security number for Telephone Banking.
- Tell us the PIN code or expiry date of your business bank card.
- Move money to another account
Important legal information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. Telephone: 020 7626 1500
Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.
Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.