How we protect you

We want your business to stay safe and secure when it banks online. Our guides can help you to spot a scam and find out how to avoid them. They also give advice on how to stay safe online.

Bank name display and hints expandable section

Bank name display

If you set up a new payment, we may display which bank you’re sending money to like Barclays, HSBC, Tesco. This helps you to make sure a new payment goes to the right account.

Helpful hints

When you bank online, you may see helpful messages as you make a payment. These are there to stop scams.
Phone calls and your data expandable section

Phone calls

If we suspect fraud on the account, we may call to make sure it’s you.

We’ll never call to ask you to move money to another account. And we’ll never ask for your log on details.

Your data

We use your data as set out in our terms and conditions, and by your data privacy rights. This protects you and your personal details
Knowledge check – take the test expandable section

Would we ever ask you to share your Internet Banking password?
Yes

No

We’d never ask you to share your Internet Banking password. Only fraudsters do this.

That’s correct, we’d never ask you to share your Internet Banking password under any circumstances.

Would we ever ask you to move money or make a payment?
Yes

No

We’ll never get in touch to ask you to move money to another account. Only a fraudster would do this. If you get a message like this, don’t reply.

That’s correct, we’d never message to ask you to move money to another account – not even to secure an account.

Would we call from the number on the back of your bank card?
Yes

No

We’d never call from the number on the back of your bank card. Fraudsters can tell you to check this number to pretend it’s us calling. They can copy our telephone numbers to look genuine on your caller ID. If you get a call like this, hang up.

That’s correct, we’d never call from the number on the back of your card. Fraudsters can tell you to check this number to convince you it’s a genuine call. If in doubt, hang up.

Lloyds Bank will never ask you to:

Share account details like user ID, password and memorable information.
Tell us the security number for Telephone Banking.
Tell us the PIN code or expiry date of your business bank card.
Move money to another account