How we protect you

We want your business to stay safe and secure when it banks online. Our guides can help you to spot a scam and find out how to avoid them. They also give advice on how to stay safe online.

How am I protected?

We use the very latest tech to fight fraud and give a fast and reliable online banking service. Find out more below.

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Real time checks and biometrics

Real time checks

As you bank online, we use extra security checks to make sure it’s really you and not a fraudster.

Biometrics

We look at how you use your business account online to help us spot things that aren't normal. This helps us to tell if a fraudster is trying to use the account.

  • Bank name display

    If you set up a new payment, we may display which bank you’re sending money to like Barclays, HSBC, Tesco. This helps you to make sure a new payment goes to the right account.

    Helpful hints

    When you bank online, you may see helpful messages as you make a payment. These are there to stop scams.

  • Phone calls

    If we suspect fraud on the account, we may call to make sure it’s you.

    We’ll never call to ask you to move money to another account. And we’ll never ask for your log on details.

    Your data

    We use your data as set out in our terms and conditions, and by your data privacy rights. This protects you and your personal details

  • We’d never ask you to share your Internet Banking password. Only fraudsters do this.

     

    That’s correct, we’d never ask you to share your Internet Banking password under any circumstances.

     

    We’ll never get in touch to ask you to move money to another account. Only a fraudster would do this. If you get a message like this, don’t reply.

     

    That’s correct, we’d never message to ask you to move money to another account – not even to secure an account.

     

    We’d never call from the number on the back of your bank card. Fraudsters can tell you to check this number to pretend it’s us calling. They can copy our telephone numbers to look genuine on your caller ID. If you get a call like this, hang up.

     

    That’s correct, we’d never call from the number on the back of your card. Fraudsters can tell you to check this number to convince you it’s a genuine call. If in doubt, hang up.

     

Lloyds Bank will never ask you to:

  • Share account details like user ID, password and memorable information.
  • Tell us the security number for Telephone Banking.
  • Tell us the PIN code or expiry date of your business bank card.
  • Move money to another account

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Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. Telephone: 020 7626 1500

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.