Scam Calls

Fraudsters can try to scam any business with a simple phone call. This guide can help to protect your firm from scam calls.

What are these calls?

It’s when a fraudster calls up your business and pretends to be Lloyds Bank.

They can copy our telephone number so it looks genuine on your caller ID. And they can even sound professional on a call.

What do fraudsters want?

Fraudsters want you to move your money to another account - their account.

To do this, they’ll lie and say things like your business account is at risk from fraud.

  • Why you should hang up:

    We’ll never call to tell you to move money to another account.

    If a call asks you to do this, hang up the phone.

    When you’re not sure if it’s your bank on the phone, hang up then call back on a number you trust.

    How to report fraud

    Think you’ve been a victim of fraud? Please contact:

    Debit card team
    Call us on 0345 600 4862

    Business credit or charge card
    Call us on 0345 602 2042

    To help keep your business account safe, you need to tell us right away if you've:

    • Shared your password.
    • Shared your card reader codes.
    • Let someone take control of your computer.
    • Been told to move money into another account.
    • Seen payments that don’t make sense.

    If you think you’ve done any of the above, please call.

    • Double-check changes – If a supplier or client changes their payment account details, you need to double-check. Call them back on a number you trust, not one from a call. Ask them to confirm the name, account number and sort code.
    • Take your time – If a caller tries to hurry you into making a quick decision, it’s a sign of a scam. Don’t rush. A genuine caller won’t mind if you take your time. Fraudsters may ask you to 'keep it quiet' and not tell anyone about the call. Never trust anyone who asks you to do this.
    • Download with care – Unless you called for help, never download anything to a work device. Fraudsters use this trick to try to take control of a device to steal details and money.
    • Keep your code private – Scam calls can ask for card reader codes. Never give these to a caller, no matter what they tell you. A RESPOND code gives your OK for money to leave your business account.
    • Log on safely – Unless you called for help, don’t log on to your computer or Internet Banking for a phone call. And never tell a random caller, unless you called for help, what’s on your computer screen.
    • Confirm a change of details – If a supplier or client calls to change payment details, always call them back to double check. Use a number you trust, not a new number or one the caller gave you.

  • That's wrong!

     

    We’ll never get in touch and ask you to move money to another account. Only a fraudster would do this. If you get a call like this, hang up. Use our top tips for advice on how to avoid scam calls.

    That’s right!

     

    We’d never call to ask you to move money to another account.

    That's wrong!

     

    We’d never call to ask for your log on details. Only fraudsters do this. Unless you called for help, don’t log on to your computer or Internet Banking for anyone who calls. Use our top tips for advice on how to avoid scam calls.

    That's right!

     

    We’d never call to ask for your log on details.

    That's wrong!

     

    We’d never call from the number on the back of your bank card. Fraudsters can tell you to check this number to pretend it’s us calling. They can copy any of our telephone numbers to look genuine on your caller ID. If you get a call like this, hang up.

    That's right!

     

    We’d never call from the number on the back of your card. Fraudsters can tell you to check this number to convince you it’s a genuine call. If in doubt, hang up.

Lloyds Bank will never ask you to:

  • Share account details like user ID, password and memorable information.
  • Tell us the security number for Telephone Banking.
  • Tell us the PIN code or expiry date of your business bank card.
  • Move money to another account

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