Scam Calls
Fraudsters can try to scam any business with a simple phone call. This guide can help to protect your firm from scam calls.
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Why you should hang up:
We’ll never call to tell you to move money to another account.
If a call asks you to do this, hang up the phone.
When you’re not sure if it’s your bank on the phone, hang up then call back on a number you trust.
How to report fraud
Think you’ve been a victim of fraud? Please contact:
Debit card team
Call us on 0345 600 4862Business credit or charge card
Call us on 0345 602 2042
To help keep your business account safe, you need to tell us right away if you've:
- Shared your password.
- Shared your card reader codes.
- Let someone take control of your computer.
- Been told to move money into another account.
- Seen payments that don’t make sense.
If you think you’ve done any of the above, please call.
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- Double-check changes – If a supplier or client changes their payment account details, you need to double-check. Call them back on a number you trust, not one from a call. Ask them to confirm the name, account number and sort code.
- Take your time – If a caller tries to hurry you into making a quick decision, it’s a sign of a scam. Don’t rush. A genuine caller won’t mind if you take your time. Fraudsters may ask you to 'keep it quiet' and not tell anyone about the call. Never trust anyone who asks you to do this.
- Download with care – Unless you called for help, never download anything to a work device. Fraudsters use this trick to try to take control of a device to steal details and money.
- Keep your code private – Scam calls can ask for card reader codes. Never give these to a caller, no matter what they tell you. A RESPOND code gives your OK for money to leave your business account.
- Log on safely – Unless you called for help, don’t log on to your computer or Internet Banking for a phone call. And never tell a random caller, unless you called for help, what’s on your computer screen.
- Confirm a change of details – If a supplier or client calls to change payment details, always call them back to double check. Use a number you trust, not a new number or one the caller gave you.
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Lloyds Bank will never ask you to:
- Share account details like user ID, password and memorable information.
- Tell us the security number for Telephone Banking.
- Tell us the PIN code or expiry date of your business bank card.
- Move money to another account
Important legal information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. Telephone: 020 7626 1500
Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.
Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.