At the end of your agreement you may choose to return your vehicle. Throughout your agreement you must keep the vehicle in good condition allowing for fair wear and tear. If the vehicle, its equipment or accessories have not been used, maintained or looked after as originally agreed then we may make end of contract charges. This guide explains what fair wear and tear is and highlights other key information you need to know.
Your vehicle must be fully serviced in line with the manufacturer and/or warranty requirements. We will not accept any mismatching of colours and parts, or any substandard repair work.
We can remove any additions you make to the vehicle and return them to you if you ask us in writing. You’ll need to pay our reasonable costs to do this, including replacing any items and any damage caused in the process.
Fair wear and tear occurs when normal use causes acceptable deterioration to the vehicle’s condition at the end of a contract or finance agreement. The age, mileage and use of the vehicle are taken into account.
We recommend you carry out your own inspection of the vehicle 10-12 weeks before it’s due for return. This will give you time to arrange to have any unacceptable wear and tear repaired.
Wash and dry the vehicle before your inspection as water and dirt can hide damage.
Make sure you assess the vehicle in good light – poor light may mean you miss something.
Be objective and asses the vehicle as honestly as you can.
All heating elements should work properly.
Adjustable and/or heated mirrors should work correctly
All lamps and lenses must work.
Interior fittings should be present, intact and free of damage.
The spare wheel (including ‘spacesaver’), jack and other tools must be intact, stowed properly and in good working order. The emergency tyre inflation kit, if supplied when new, should be in full working order, serviceable and ready for use.
Please ensure that the following items are placed in the vehicle or there may be a charge:
Please make sure that you have checked for and removed personal effects from the vehicle such as phone kits, portable Sat Nav, trackers, parking permits, CD ’s etc. It is also your responsibility to ensure that all personal data is deleted. From built in Sat Nav systems, delete destination details. From in-car phone systems, delete any telephone directory contact lists and call histories. From onboard music systems delete all music uploaded and remove any personal memory cards or drives.